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Showing content with the highest reputation on 27/12/17 in all areas

  1. Getting back to the OP’s complaint. To be fair, it doesn’t seem that you need help drafting a letter, just copy-paste what you’ve written here. As I say on most of these types of post neither I nor anyone else I know who works as a practice manager is all that bothered if the letter isn’t perfectly worded, provided we can get the gist of the issue we’ll be okay and it’s normal practice to confirm the issues with you in our initial holding response. It’s perhaps easier for me to break down each of your points. So: 1. People waiting outside – this is something t
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