They were becoming threatening as I was paying them a lower amount
and were becoming impatient and they weren't getting what they wanted me to pay them
even though I told them what I could afford and what I would be paying over 12 months.
I told them that I needed a lower amount and for them to adjust the bill as their actions were causing me to become very unwell
because of their behaviour (I suffer with depression, anxiety and stress).
They then willingly adjusted it once they realised what they were doing.
Obviously I wouldn't advise everyone to be claiming to suffer mental illness when the water bill comes in
(mine was genuine) but if anyone is becoming stressed then make them aware of it,
esp if they start making threats.
Some water companies seem to have low use tariffs
- for example single people living alone
- which is worth exploring if you can't get a meter fitted
(I couldn't because of the way my property is designed).