The gloves issue would come under Personal Protective Equipment at work regulations 1992 and The Management of Health and Safety at Work regulations 1999 also C.O.S.H regulations 2002. And just to point out this is not a trivial issue. Cleaning products used In commercial environments tend to be far stronger Hence a higher risk of skin irritation.

It's a start. The 10% from the dealer is a very good result but I think you'll find deep down that it's actually Volvo paying the additional dressed up to make it look like all are trying to help which they are. Essentially the dealer won't profit from the part sales they charge back to Volvo UK. Personally I would go back in arguing for a bit more or asking for a discount on the labour and pointing out that you believe you are being reasonable and whilst they have made a goodwill offer it's not exactly the goodwill expected from Volvo. There are a few things to watch though. The eng

Hi there, Stay off the phone - you need proof of what's said so keep it in writing only. Also, you'll rarely hear anything that's of use to you. Re the call to Hull, the Manager there would LOVE you to pay them £100+ as that's more than they'd ever get from Harlands. However, I suggest you do not have to pay that much - at least not yet. Sorry but the £9.99 applied to the other CAG case. Whatever you paid per month, that is what you'll offer to pay Harlands. Send your letter to Harlands, not the Hull gym. I've amended slightly about the T&C's which everyone knows about,