ATM Dispute

[mioliere]

Hi - I have posted before but on someone else's thread because I couldn't find 'post new thread'. I feel pretty daft now because, obviously, I have now found it and it really wasn't that difficult. Have a lot of monkeys playing around with my brain at the moment! My earlier post was about an ATM dispute my mum is having with Nat West bank. One of the replies to my previous post asked whether or not my mum had been given an ATM dispute form and we are now wondering if she should have been offered one when she first queried two withdrawals she hadn't made but had had money debited from her account for. The bank have told her that nothing can be done because the dispute took place more than six months ago. If we can claim unfair bank charges for the previous SIX YEARS surely the ATM transactions should also be covered? My mum has been a good customer of the bank for more than fifty years and she feels they are accusing her of trying to defraud the bank of £200 which is ludicrous. Can she ask to see what the ATM actually recorded on the day her money went missing in the same way that we can demand our statements? Her bank is held in one town and, because she moved to a different county and the bank said she couldn't transfer her account to her new local branch (I don't understand why she couldn't transfer it) she wrote to her local branch AND the one which holds her account but has only had a reply from the local one. I would have thought she would receive a reply from both. I am very concerned because it is not the first mistake they have made. On the day of the disputed ATM withdrawals, she withdrew £300 (the bank say she withdrew £500!) but her branch only allows her to withdraw £250 maximum per day unless she has made an arrangement with them which she hasn't. Now they tell her that it is £500 maximum per day but she hasn't made an arrangement for this. They have also just written and told her that, if she doesn't deposit into her ISA for the year 2006/07 she will have to reactivate her account, yet she put £3000 in in January this year and has the statement to prove it. I'm concerned that she has been muddled up with another customer.

 

I'm sorry for such a long post but I can't find anyone else here that has had an ATM dispute or an ISA deposit ignored by the bank. I do hope someone is able to help. Many thanks in anticipation!

[mochamoo]

Hi there, I remember reading this in the Natwest section awhile back.

 

 

If you copy and paste you message above and repost it in the Natwest forum

someone will be able to help you. We have several members who work for Natwest so they may be able to give you relavant advice about what to do:D

 

 

http://www.consumeractiongroup.co.uk/forum/natwest-bank/

 

 

I hope this gets sorted for your mum!

[mioliere]

Will do - many thanks!

[von]

Hi there,

 

I'm not sure if i can be of a direct help but i once had a problem with my card and natwest. I made a one off payment to a car company and they abused my trust and used that card on more than one occasion to take money from my account in fact i think one of the occasions they done i even got charged! Anyway natwest were not very helpful when i raised my concerns with them and said the preverbial (?) "you should be careful when handing card details out".

 

To cut a very long story short we had to cancel the card and order a new one! That new card incidentally got sent to our old address several times until after three or four annoying calls we got it delivered to branch!

 

Good luck though. Would CCTV be an option?

[mioliere]

Many thanks for your message - we are still working out what to do next but will not be giving up!