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    • No, do the section 75 chargeback to your credit card provider.
    • See what dx thinks but it seems to me that sending a photo of your own pass isn't relevant to what happened. Let's wait and see what he says. HB
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    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
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Private sale deposit not returned


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Hi all,

 

I passed my driving test last month and have been looking for a car to buy, mainly due to pressure from work who want me to be able to get around. I saw a very cheap Honda Civic advertised on Autotrader and went to view it. I was suspicious about the price, and there were a few scratches and minor dents so I assumed this was the reason. The owner didn't mention anything further.

 

We had the intention of giving over a deposit and obtaining a written receipt at the same time stating we would get a HPI check and if it passed ok, buy the car. However, with it being the first car I've bought and having so much to worry about, we paid a £100 deposit without any record and agreed to buy the car the following week after being assured the car is in good condition to the best of the owner's knowledge and will run fine.

 

The HPI check showed it has been written off (category C) last year and repaired. After finding this out I decided I wouldn't want to risk buying the car and, with him seeming like a reasonable man, assuming he would probably have no problem refunding us as it is a fairly large issue with the car of which he said nothing.

 

We rang him up and he said he had made us aware (he hadn't) of the situation, and that he won't be refunding us anything. Nothing was signed (either about the deposit or agreement to buy the car) so I'm wondering where I stand.

 

Do I need to forget about the £100 or is there anything I can do?

 

Thanks very much

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In private sales the seller is under no obligation to tell you anything.

 

If, on the other hand, you asked him a question and he gave you a duff answer you could have a claim against him.

 

Problem is, it will cost you over £100 to take this through the Small Claims Court. Given that costs are very rarely awarded you would be spending more taking it to court then you get back off the other side.

 

Put it down to a bad experience and move on.

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In private sales the seller is under no obligation to tell you anything.

 

If, on the other hand, you asked him a question and he gave you a duff answer you could have a claim against him.

 

Problem is, it will cost you over £100 to take this through the Small Claims Court. Given that costs are very rarely awarded you would be spending more taking it to court then you get back off the other side.

 

Put it down to a bad experience and move on.

 

Don't know which courts you have been using! Cost via MoneyClaim is about £35 (which you get back from the other side if you win) and you can claim interest as well.

 

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Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

 

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Exactly as Sam says. If you have his name and address and a hard copy of the HPI check, send him a recorded delivery letter asking for your £100 back. If he don't respond or says 'no', then you send him another headed 'letter before action' again asking for the return of your deposit. If still no response, then you go here - https://www.moneyclaim.gov.uk/web/mcol/welcome - and issue a claim.

 

Have a good look on Autotrader and on Ebay and see if he is selling any more cars which would class him as a trader and then you can inform the tax office as well.

 

There are too many of these shysters ripping people off.

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He doesn't have to. You did not give him the deposit to secure the car 'for fun', it was provided to ensure nobody else took the vehicle until you were ready. Providing the seller did not provide you with a misleading statement, the fact YOU chose not to complete the deal because of what you found, allows you NOt to complete the sale, but to get your money back...? That's at the discretion of the person you paid it to. If he chooses not to, then it remains your loss.

 

You could take court action but this would only work if the seller misrepresented the vehicle to you. As a private seller, the less he tells you, the greater onus on your to ensure the vehicle is what you want before you secure it with a deposit.

 

As Conniff notes, if he's really a trader, then there are things you can do to make his life much more difficult, but none of this guarantees the refund of your deposit. This is no different to your paying a deposit and changing your mind (which you have done). When paid over, a deposit is simply an initial payment, if you do not complete, then would might get away with not paying over the rest, but getting the initial money back? This would have to be fought for, with no guarantee of success.

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