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    • Yes, but the process starts here... https://ico.org.uk/make-a-complaint/data-protection-complaints/what-to-expect/ This involves making a complaint to GS first before approaching ICO. However, at the time of the complaint, I beleive we'd advise the complainant to ask for some compensation and take it from there. @FTMDave?? No, I meant this forum, The Consumer Action Group, where you're posting right now.😄 (We're in the slow process of rebranding as The National Consumer Service.)
    • And yes, they state their client is EON and that they can return the debt to EON who can either register a default or take me to court. 
    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021.   npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279.   The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills.   I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this.   EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.    I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.   
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
    • HB - yes I agree it is about their paperwork and advice.  I need to be clear in my head what my complaint is.  And what a result looks like for me? (They should never have placed me with the shark with whom I've had all sorts of issues - but I don't think that's my complaint focus -v-  broker) 
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Council tax benefit abolished


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Letter in the post has confirmed that from 1st April 2013 council tax benefit has been abolished. I think those on low income will struggle even more then they are at the moment. I can see more people receiving further costs by the way of a summons. When is this madness going to end..

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It has not been totally abolished but replaced with a locally administered scheme. In my area i will need to pay 8% of my bill but also still keep my 25% single person discount.

 

I agree it is madness, benefits have increased by 1% and they were only supposed to be subsistence level anyway.

This madness won't end until the likes of the daily mail stop clashing all people on benefits as scroungers but at the same time there needs to be public confidence in the system.

Any opinion I give is from personal experience .

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Letter in the post has confirmed that from 1st April 2013 council tax benefit has been abolished. I think those on low income will struggle even more then they are at the moment. I can see more people receiving further costs by the way of a summons. When is this madness going to end..

 

 

 

Old news,it's been discussed in this part of CAG in several threadshttp://www.consumeractiongroup.co.uk/forum/forumdisplay.php?160-Benefits-and-HMRC

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?378573-Poll-Tax-2-even-bigger-cuts-to-Council-Tax-benefit

Edited by 45002

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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Had nothing from my local council yet :( I struggled to pay this year as they said as my son was on the lease he was responsable for 50% of it but he nolonger lives here but left his name on the lease so I can keep my home.

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  • 4 weeks later...

Incapacity benefit recipient wife severe disabled

Social housing tenant

 

Last year i had to pay £600 of my £1000 ct bill

This year the bill has risen to £1,049 and i have been given £141 discount meaning i have to pay £908

an increase of £300

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Had nothing from my local council yet I struggled to pay this year as they said as my son was on the lease he was responsable for 50% of it but he nolonger lives here but left his name on the lease so I can keep my home.

 

Form a council tax point of view this is incorrect, if your son has his main residence elsewhere then he should not be treated as resident at your property (irrespective of any lease) and consequently only you should be libel for the council tax. Which would entitle you to Council Tax Reduction Scheme on 100% of the charge.

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I'd agree with revshelp, if your sons 'sole or main residence' is elsewhere then he's not resident for council tax purposes but it depends on why he has left - the council may be regarding it as his 'sole or main residence' on the basis he has the option to return to the property and his absence is only temporary (this may be the correct determination but you would need to confirm why he left the property and the situation regarding were he is living now).

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