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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Can i join the MBNA club?!***WON***


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BUMP for change to title please - see last post. THANK YOU!!

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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Well done Hopie............................. we didn't doubt you would win

:D:p:):D

I am sure that Wednesday will be pleased for you too, if he ever comes back to us again........ He doesn't know what he is missing, you and I are such wonderful company and lovely people... :lol: :lol:

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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Hello Gill5blue. There's a letter template for telephone harrassment. I haven't got time to look for it now, but i think it may be in the debt collections and debt collectors forum. If not, just do a search.

 

MBNA are very good at harrassing and ignoring letters. Just stand your ground. If it continues after you've sent the letter, ask them for a copy of their complaints procedure. If this too is ignored, you can report them to Trading Standards. I'm sure there are other bodies too, others will advise.

 

;)

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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  • 4 years later...

Can I join the MBNA thread. Went to court against them on Wednesday and they lied in court!! Now asking the court to look into case.

Had a loan with them that had PPI (sold over phone, did not mention the interest on PPI) checked the details and they charged me £874.34 interest (which was 23.26 % on PPI charge) and then 8.9% per year for the PPI compounded and accrued. Made a claim and they agreed to pay back all the interest the total pay back is over £5,200. Now they are trying to get out of it as they realise that it could cost them dearly if everyone who took loan made a claim!! Check your loan forms now.

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I have some good news for customers who took out an MBNA loanwith PPI, sold over the phone; the company have admitted they failed to informme that they would charge interest on the PPI. MBNA have admitted that they did not inform me of the large amount ofinterest they would charge on the PPI. Iwrote to them last year and on Dec 9th 2011, they upheld myclaim.

I had paid £874.34 interest on the PPI (whichwas over 23%) and then charged 8.9% per year accrued and compounded. The total I am claiming back is over £5,000. Contact details are Mrs J Brownrigg, CustomerServices - MBNA Europe Bank Limited, PO Box 30, ChesterBusiness Park,Chester, CH4 9WW. If you have any problems I would be happy toupload the written confirmation from MBNA.

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