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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice needed when going to court


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Hi my son has been waiting 6 months now to get his charges £4000.00 from RBS returned he is now due in court on 28th June can anyone give us any advice as what to say or do when we attend. They seem to be dead set on him not getting his money back.

We are obviously now very concerened that it has got this far with not even an offer.

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hi,

im in the same position as you and im in court 18-07-07 and ive also

been pursuing it for 6 months now without any whiff of a settlement....

my claim is for £2500.... i am also getting worried as some other people seem to only have to send a couple of letters and get the full amount back with no hassle... advice would be great from anyone whos gone through a long drawn out claim with rbs...

 

thanks

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A phone call would be great, the whole court business is just really scary especially as I will have to quote all legal stuff to the judge hope he doesnt call my bluff and ask me more detail about the statues etc.

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Don't forget that the judge knows you aren't a legal professional and will give you all manner of latitude. He won't expect you to be proficient in case law etc. All you need to do is clearly state your case in real English mentioning the statutes you are relying on. You don't need to get into the minutiae of the statutes.

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Sorry to put a dampener on the issue but don't be too sure about too much help from the judge if you do get to court,...... I've just gone through one on the multi track and although I got a"little" help from the judge .....he does have to be careful as not to have a charge of bias made against him, and I was up against Gregg Owen a Cobbetts barrister.

 

sparkie

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Hi, I was supposed to be in court today against Natwest, and I got a phone call on Friday afternoon from Cobbetts to make me an offer, so he could still get a call of them.

NatWest

 

S.A.R - (Subject Access Request) sent - 02/01/07

Statements received - 15/01/07

Prelim sent - 24/01/07

LBA sent - 15/02/07

Claim filed in court - 20/03/07

Court date received for 26th June - 01/06/07

Received offer for full & final settlement from Cobbetts - 22/06/07:D :D

 

 

Capital One

 

S.A.R - (Subject Access Request) sent - 26/06/07

Statements received - 03/07/07

Prelim letter sent - 17/07/07

Letter received - 07/08/07 - WON!!:grin:

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Sorry to put a dampener on the issue but don't be too sure about too much help from the judge if you do get to court,...... I've just gone through one on the multi track and although I got a"little" help from the judge .....he does have to be careful as not to have a charge of bias made against him, and I was up against Gregg Owen a Cobbetts barrister.

 

sparkie

 

I wasn't referring to "help" as such, merely that judge won't expect a Litigant in Person to be as well up on procedural and legal matters as a solicitor.

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No probs Kurt

 

I did have an idea what you meant but I thought I had to put my experience in, I actually did get a "little" help from the Judge as I said, but what I did get from him that if you do intend to use case references and statutes make sure you do know a "bit" about them they don't expect you to know it all but a little , not merely "quote" them

 

Regards sparkie

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I have just received a letter from Cobbetts Solicitors requesting information from me - they want it before the 9th July. I knew from the moneyclaims website they had put in a defence but I haven't received any information from the court with regards to a date or this court bundle people talk about... I'm starting to worry... I haven't received any type of offer from the RBS at all before this... PLEASE HELP!

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