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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Auriol Vs RBS **WON**


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Hi Auriol.

 

If you have followed our well-tried and tested route, then you won't need luck.

 

Regards, Rooster.

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Hi Auriol.

 

If you have followed our well-tried and tested route, then you won't need luck.

 

Regards, Rooster.

 

Thanks. I followed the letter templates (ish, I personalised them a bit owing to individual circumstance), and then used the N1 template.

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  • 4 weeks later...

They may also file a late defence. Cobbetts are renowned for it and the courts allow it. ;)

Can't find what you're looking for? Please have a look at Michael Browne's

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Give them a few days grace. They've been known to submit their defence at least a week late - by which time claimants have applied for judgement only to have their claim stayed to allow cobbetts additional time to submit their defence. This merely delays the claim and buys cobbetts extra time - even though they pay up in the end! ;)

Can't find what you're looking for? Please have a look at Michael Browne's

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  • 2 weeks later...

OK, chalk this one up for a win!

 

I got a letter today, by special delivery. It offered full settlement, and enclosed a cheque for the full amount on the court acknowledgement, which included charges, court fees, statutory and contractual interest; a total of £287.91.

 

They have made a number of stipulations on confidentiality, but I will be writing to the court tonight to confirm settlement, then writing to them to tell them I have written to the court, but I do not accept their other clauses.

 

Can someone please move this to the won board and change the title?

 

Catch you all later, if I can help anyone, drop me a line. I'm off to donate and fill out the survey!

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CONGRATULATIONS!!!!

Enjoy your winnings! :D :D :D

Can't find what you're looking for? Please have a look at Michael Browne's

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Does this look OK to you guys?

 

I am writing to you with reference to the above letter, dated 19th July 2007. Thank you for the agreement to settle. However, I have some reservations with regard to the terms and conditions you specify. Whilst I agree not to court publicity, I do not agree not to disclose the background or outcome of this matter to any third party, or keep the terms of this settlement private and confidential. Who I choose to discuss my own matters with shall remain my prerogative.

I will therefore hold the cheque for 7 days from the date of this letter before depositing it in my bank account. Should you no longer wish to settle under the terms I am prepared to submit to, then I shall continue with this case through the court.

If I do not hear from you within 7 days, I shall assume you agree to the revised terms and conditions, deposit the cheque and inform the court in writing that the matter is closed and a settlement has been reached.

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Just a small point, I wouldnt inform the court until the 7 days is up. What if RBS change their mind and you've already told the courts you have accepted?

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

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RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Just a small point, I wouldnt inform the court until the 7 days is up. What if RBS change their mind and you've already told the courts you have accepted?

 

That's what I was planning - wait 7 days from sending the letter and only then bank the cheque and write to the court.

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