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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RBS Royalties Premier Account Charges


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Hi Folks,

I am in the early stages of reading through the site and contemplating instigating the request for repayment of bank charges. However, an incident has occured earlier today with 'my bank' (huh!) that has got me thinking. About 2 years ago I took out a loan with my bank and based on the advice given at the time I was told that if I changed my account to a Royalties Premier acount I would pay smaller interest rates on the loan. Sounded great, no mention of any extra costs or fees, either verbally or in writing so I went for it. I have just incurred a bank charge of £38 for going £15 overdrawn for 3 days and noticed on my statement that there is another charge for £15. I called the bank in a rage (well, not quite) only to be told that I have been charged £15 every month for the Royalties Premier account! Is this a charge that I can also claim for? I hope it is! Any help would be much appreciated.

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Unfortunately not. If you are charged a fixed fee per month for a particular kind of account these are legitimate fees for providing a service.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Thanks for the advice. However, I was advised to change to the Royalties Premier account by a member of Bank staff who told me it would give me a lower interest rate on my loan repayments. She did not, either verbally or in writing, explain anything about any charges for this type of account?

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