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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Newbie(claiming charges)


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Alright guys iv just recieved my statements after requesting them all from the bank and having gone through them all it looks as though iv had £3034.81 taken from my due to over draft charges and unpaid DD's.

 

Iv read through most of the forum and still unsure about a few things.Do i now just send the bank my prelim letter with the excel sheet of each charge and what they are for and then just wait for the banks next reply?

 

Sorry if this has been asked before but i cant seem to find any answers.

 

Cheers for any advice.:)

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Hi Bluetonic

 

Welcome to our world!!

 

Click on this link to show you how the process works.

 

Lush :Dhttp://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

 

Nice one Lush,iv had a good read through quite a few posts and from what i can gather i think iam on the right track.Iv worked out all my charges and about to post my Prelim letter asking for the 3k refund:)

 

I just wanted to make sure iam doing everything right cause iam intending to see this right through to the bitter end if i have to.

 

I need a new bass amp and the cash will come in handy:D

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Oh there was one charge i really wasnt sure if i could claim,every few months there seems to be a charge wich states "Referral Charge for (whatever month)"

 

Can these be claimed cause i have included them on the spread sheet with all the other charges.

 

Cheers

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Is it with the Royal bank of Scotland you are reclaiming against? Also are you North or South of the border? This could perhaps make a slight difference when it comes to claiming....

 

Lush :)

 

 

Yeah Lush iam with Royal Bank,they love hitting me with charges so thought better try do something about it.

 

Iam up in Scotland so bit worried how the court side of things will work.

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Yeah the small claims totals are apparently between £750 but I've been told for anything over the £1500 mark then it's better to go the FOS route, have a look at my thread for more info on this.....as I said, I'm also new to this and if you want more guidance on it do have a look at the FAQ's etc at the top of the Royal Bank of Scotland pages, they are really really helpful.

 

It sounds like your ready to send off your prelim letter and spreadsheet of charges though from what you've said. Remember to stick to your timetable though and be very vigilant about it!!!

 

Good luck and hope I've been able to help! But if in doubt contact a site helper or moderator.

 

Lush ;)

Lush ;)

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Yeah I also claimed for referral charges on my personal account and am waiting to hear back. The referral charges (well my understanding of them) are that this is the charge they charge onto your account if you have had a standing order or direct debit knocked back due to whatever circumstances, lack of funds, overdrawn etc.

 

Hope it helps.

 

Lush ;)

Lush ;)

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