A 220 page introduction to all things consumer related by our own BankFodder.
Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Apr 2007
Posts : 61 (0.01 post per day)
RBS address
Dear All,
I have now received my statements from RBS and would like to apply for a refund of charges. Does anyone know what the address is I write to?
Thanks
Chicken Crazy
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Mar 2006
Posts : 111 (0.02 post per day)
Re: RBS address
Originally Posted by livelylad
I would advise you to stick to the addresses that are specific for each stage of your claim. They are tried and tested.
Every penny helps I'm gonna give it a shot and see what comes back. It's only my prelim, I'm sure that their internal post can carry it to where it needs to be, but I find it hard to believe that the Customer Relationship Manager for RBS can't deal with my enquiry or forward it to someone who can
x
Cagger since : Jun 2006
Posts : 9,525 (2.11 post per day)
Re: RBS address
Originally Posted by Candice
Every penny helps I'm gonna give it a shot and see what comes back. It's only my prelim, I'm sure that their internal post can carry it to where it needs to be, but I find it hard to believe that the Customer Relationship Manager for RBS can't deal with my enquiry or forward it to someone who can
x
What makes you think that they would make any extra effort to forward your letter or even pass it to the relevant department ? For the sake of the price of a stamp I would send it to the correct address. Sending it to any other address will only delay the return of your cash.
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Mar 2006
Posts : 111 (0.02 post per day)
Re: RBS address
Originally Posted by livelylad
What makes you think that they would make any extra effort to forward your letter or even pass it to the relevant department ? For the sake of the price of a stamp I would send it to the correct address. Sending it to any other address will only delay the return of your cash.
They won't pay at the prelim stage anyway, it really won't make much difference. Although it saves me the cost of the stamp, it also means they have to pay for one.
Why on earth would the CRM of the whole of RBS not forward on my letter of complaint? Surely that is his/her job?
If they've got internal post issues, no skin off my nose. It would be of more benefit to me if they didn't forward my letter on anyway.
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Apr 2006
Posts : 485 (0.11 post per day)
Re: RBS address
Why on earth would the CRM of the whole of RBS not forward on my letter of complaint? Surely that is his/her job?
they dont need to forward your letter they did not forward mine (different complaint) and if they do forward your letter it can take 10 days to arrive at the proper deprtment.
as livelylad said your letter your choice, the advice is to send all letters recorded delivery then you have proof of sending them.
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Apr 2007
Posts : 61 (0.01 post per day)
Re: RBS address
Thanks everyone for posting the address. however, are these the same address' I use for my Mint card and Tescos which is also known as RBS.
Suprised my prelim goes to scotland would of thought London (but don' know why I thought London)!
RBS address
and would like to apply for a refund of charges. Does anyone know what the address is I write to?
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I'd love to add insult to injury heh
Originally Posted by Candice
