Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    chicken crazy Novitiate



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    Default RBS address

    Dear All,
    I have now received my statements from RBSicon and would like to apply for a refund of charges. Does anyone know what the address is I write to?
    Thanks
    Chicken Crazy

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  2. #2
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    Mamie Novitiate



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    Default Re: RBS address

    Hi noticed nobody had answered you hope this helps


    http://www.consumeractiongroup.co.uk...formation.html


  3. #3
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    Default Re: RBS address

    Sadly no freepost address listed there like Barclays has!! I think I may go hunting for one I'd love to add insult to injury heh
    x

    Edit:

    That didn't take long, I found this mentioned several times in various places:

    Customer Relations Manager
    The Royal Bank of Scotlandicon
    Freepost, PO Box 1727
    Edinburgh EH12 9JN



  4. #4
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    Default Re: RBS address

    Quote Originally Posted by Candice View Post
    Sadly no freepost address listed there like Barclays has!! I think I may go hunting for one I'd love to add insult to injury heh
    x

    Edit:

    That didn't take long, I found this mentioned several times in various places:



    I would advise you to stick to the addresses that are specific for each stage of your claim. They are tried and tested.






    I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.
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  5. #5
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    Default Re: RBS address

    Quote Originally Posted by livelylad View Post
    I would advise you to stick to the addresses that are specific for each stage of your claim. They are tried and tested.
    Every penny helps I'm gonna give it a shot and see what comes back. It's only my prelim, I'm sure that their internal post can carry it to where it needs to be, but I find it hard to believe that the Customer Relationship Manager for RBSicon can't deal with my enquiry or forward it to someone who can
    x


  6. #6
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    Default Re: RBS address

    Quote Originally Posted by Candice View Post
    Every penny helps I'm gonna give it a shot and see what comes back. It's only my prelim, I'm sure that their internal post can carry it to where it needs to be, but I find it hard to believe that the Customer Relationship Manager for RBSicon can't deal with my enquiry or forward it to someone who can
    x
    What makes you think that they would make any extra effort to forward your letter or even pass it to the relevant department ? For the sake of the price of a stamp I would send it to the correct address. Sending it to any other address will only delay the return of your cash.






    I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.
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  7. #7
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    Default Re: RBS address

    Quote Originally Posted by livelylad View Post
    What makes you think that they would make any extra effort to forward your letter or even pass it to the relevant department ? For the sake of the price of a stamp I would send it to the correct address. Sending it to any other address will only delay the return of your cash.
    They won't pay at the prelim stage anyway, it really won't make much difference. Although it saves me the cost of the stamp, it also means they have to pay for one.

    Why on earth would the CRM of the whole of RBSicon not forward on my letter of complaint? Surely that is his/her job?

    If they've got internal post issues, no skin off my nose. It would be of more benefit to me if they didn't forward my letter on anyway.


  8. #8
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    Default Re: RBS address

    They won't pay at the prelim stage anyway, it really won't make much difference.
    Why not? They have been known to pay at the prelim stage. However that said your claim, your choice.






    I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.
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  9. #9
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    Default Re: RBS address

    Why on earth would the CRM of the whole of RBSicon not forward on my letter of complaint? Surely that is his/her job?


    they dont need to forward your letter they did not forward mine (different complaint) and if they do forward your letter it can take 10 days to arrive at the proper deprtment.

    as livelylad said your letter your choice, the advice is to send all letters recorded delivery then you have proof of sending them.

    you dont know when you might need that proof.


  10. #10
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    Default Re: RBS address

    Thanks everyone for posting the address. however, are these the same address' I use for my Mint card and Tescos which is also known as RBSicon.
    Suprised my prelim goes to scotland would of thought London (but don' know why I thought London)!



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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