Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    davygump Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Jun 2007
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    Default RBOS- How long should i wait?

    I applied for a refund on my bank charges over 2 months ago. I received a lettericon on the 1st of May stating the were considering my claim. However i have had zero contact from them since. Should i contact them, is there a certain amount of time by which they must get back to me?

    Any help appreciated

    Thanks

    David

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  2. #2
    Basic Account Holder
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    You'll regret it if you don't.
    Kurt_Hamster Novitiate Kurt_Hamster's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Apr 2007
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    Default Re: RBOS- How long should i wait?

    Did you mention something about 14 days on the bottom of your letter?

    If so you've had the answer all along.


  3. #3
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    davygump Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Jun 2007
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    Default Re: RBOS- How long should i wait?

    Yes i did state 14 days on my letter but they replied within 14 days to say they were lookinginto my claim. That was over a month ago. Worth calling them up?


  4. #4
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    You'll regret it if you don't.
    Kurt_Hamster Novitiate Kurt_Hamster's Avatar



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    Cagger since : Apr 2007
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    Default Re: RBOS- How long should i wait?

    Their response wasn't a positive one, ie it didn't achieve anything for you. It only achieved a delay for them.

    They didn't offer you any monies, so you go to the next stage letter.

    These days these letters are just a token gesture, in most cases they will not illicit a satisfactory response from the bank, therefore you should prepare yourself for going on via either the courts or the FO. If it's the former then you stick to your time scale, if it's the latter you wait for the 56 days from your first letter of complaint.



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