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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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LittleMissConfused vs RBS


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Well I have been reading this site for months and have finally decided after a few months of vast charges that enough is enough!

I already have all my statements (yip, I am that sad) and am currently filling out my spreadsheet!

I am in Scotland so understand the whole small claims limit etc. so thought the best way forward is to approach the bank first, then if all else fails go throught the FSA. My understanding is that this may take some time but hey, I've waited this long!

I am however unsure as to what my letter to them should be, I cant really threaten legal action because I dont intent to go through the small claims as my charges are over £3K?

Any advice gratefully recieved:p

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Well it turns out I am going mad (I believe pregnancy can do that)

Last year when I first started looking at this site turn out I sent of a preliminary letter to the RBS, to which I have just found the response 'fair, reasonable, transparent, blah blah blah' and then I sent off the LBA. To which I recieved a similar letter which also reffered me to the FSA if I wasnt happy.

Now bearing in mind this was 10 months ago, and I did nothing about it (yes I know) do I have to start all over? Or do I pick up where I left off adding any new charges? Or can I contact the FSA (as it is well over 8 weeks and I'm not satisfied) now with new charges added?

Or do I send them another letter with all charges (old and new) and then take it to the FSA.

Or are you all so bored by reading this now you dont care?

 

LMS:)

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Well it turns out I am going mad (I believe pregnancy can do that)

 

Sorry, but the true madness comes when the resultant kids hit adolescence :D

 

Last year when I first started looking at this site turn out I sent of a preliminary letter to the RBS, to which I have just found the response 'fair, reasonable, transparent, blah blah blah' and then I sent off the LBA. To which I recieved a similar letter which also reffered me to the FSA if I wasnt happy.

Now bearing in mind this was 10 months ago, and I did nothing about it (yes I know) do I have to start all over? Or do I pick up where I left off adding any new charges? Or can I contact the FSA (as it is well over 8 weeks and I'm not satisfied) now with new charges added?

Or do I send them another letter with all charges (old and new) and then take it to the FSA.

Or are you all so bored by reading this now you dont care?

 

LMS:)

 

 

It all depends on what route you want to take.

 

If you want to go via the FO then technically you have waited the required 56 days, but, and I could be wrong here, there is a time limit for referring a particular complaint to the FO.

 

As far as the court route goes then it's incumbent upon you to show that you have made realistic attempts at negotiation. Doing nothing for 10 months doesn't really demonstrate that.

 

So basically the upshot is... start again. You won't lose anything by doing it, and you will gain in various ways.

 

You can even try for the additional 10 months of charges that fell off the back end of the 6 year plateau. It adds a slightly more complex factor into the equation, but the odds are the bank will capitulate in the end anyway.

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Thanks Kurt.

I kind of guessed that starting again would be my best bet. I think i'll draft a nice letter to them tomorrow morning.

Does anyone know if you can email the rbs with these things or do I have to rely on good old royal mail? I cant see an email address to contact them.

L

 

PS I think your right about the the whole adolescence thing too, so I will not complain too much in the meantime!!

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