Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    ecobabe Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Jun 2006
    Posts : 357 (0.08 post per day)

    Default RBS timescale for claims

    This may not be news for folks; I'm claiming my mum's and my sisters charges back for them from RBSicon. so yesterday I phoned the number on the letter of acknowledgement and was told that i would get offer in post 8 weeks from receipt of the 1st letter. Today phoned re my sisters claim and was told the same thing. they also said that it would be very near what she claimed only leaving out the overdraft interst. so it seems that 8 weeks is across board

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  2. #2
    Gold Account Holder Parkvale Informative Parkvale Informative Parkvale Informative Parkvale Informative Parkvale's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Jun 2006
    Posts : 3,722 (0.86 post per day)

    Default Re: RBS timescale for claims

    8 weeks is the statutary time laid down for the banks to answer your complaint. Never take any information over the phone . Always better to get it in writing. The banks have varied their tactics on numerous occasions and you would be wise not to take thier advice too literally about the settlement of your claim. Good luck.

    A person is only as big as the dream they dare to live.


    Good things come to he who waits


    Its your money taken unlawfully from your account and you have a legal right to claim it back.
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