10 weeks ago, i claimed back a penalty charges refund from rbs.

as of 21 may 2007, my RBS account account was credited with an amount of £3,059.85 and after they took the money for the overdraft i owed them i have the remaining available amount of £1,454.61.

• I phoned on that day (21 may) and was told that they must wait 10 days before closing the account and sending a refund check of £14,454.64.

• I phone back on 31 may to enquire about the refund and I was told that the check would be sent on 01 June.

• On 01 June, I phoned back and I was told that the check would be send by the course of the following weeks.

• I phone back on 04 June and I was told that the check would be sent either on 05 June or 06 June.

• I phone back on 05 June and o was told that the check was being sent on 05 June.

• Finally, I was told today, 06 June that it could take up to 28 days before sending me the refund check.

• I try to express my utter disappointment and dissatisfaction at being given incorrect information several times in the course of the last few days. Nobody gave me a name so I do not know which agents told me those obvious misleading information.

Now i am left with not choice but to wait 28 days (at the earlierst, as i do not trust their word anymore) before actually getting my my money back.

I evemtually ask them their address to send a complaint letter.

Howver, i am not sure of how to draft the letter to claim the money.

Could any one help me please.

i am at a loss and i do not know what to do.

:brickwall: :brickwall: :brickwall: :brickwall:

Can you not transfer it (make payment in the RBS vernacular) to your new account via digital banking, then when the account has a zero balance they can shut it in their own time?

Tell them there is a further 1 months interest to be added and attracting more interest each day until settlement, tell if they dont pay ALL of the interest you will issue a court order for that interets even if it is only for £10.

sparkie