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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help please – RBS response to preliminary approach for repayment


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Hi all. I’ve only just stumbled across the Consumer Action Group site today whilst trying to find out the next step I should take in reclaiming my bank charges from RBS.

 

Initially I have been following the reclaiming processes as laid out at http://www.moneysavingexpert.com/reclaim/bank-charges and have received 6 years worth of bank statements, totalled up my charges with interest and used their template letter (http://www3.moneysavingexpert.com/files/bank_charges_templates/letter2.rtf) to request repayment and received the following response, in the allotted 14 days:

 

“Thank you for your resent letter regarding the fees applied to your account.

 

We are currently considering your claim. Given the work involved in assessing your claim we anticipate that we will be in a position to respond within 6-7 weeks, but will endeavour to do so sooner if we are able to”.

 

I can’t seem to find information anywhere as to what someone given this sort of response should do next as they have not rejected or denied my claim, they’re just intent on taking for ever to do anything about it.

 

Questions:

 

  • Is 6-7 weeks acceptable, and what do you do next if it isn’t? Are there any template letters for a response?
  • I have also incurred defaults on this account due to the charges. The letters on MSE didn’t mention getting them removed but on CAG they do. Can I still add this element to my claim?
  • Since I’ve submitted my claim I’ve incurred another £35 charge. Can I add this to any further correspondence?

Sorry for the long post but didn’t want to leave out any details for my particular claim in case someone else has similar issues.

 

Any help would be greatly received.

 

Thanks

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Hi

 

Not sure I can be much help but here goes....

 

I had that reply from my prelim letter, not sure which letters you've sent but the general consensus around the site is to carry on with your timescales as you laid out in pre-lim and any subsequent letters.

 

You certaily can get the extra charges back not certain on the details of that though, hopefully someone with more experience will come along and help you

 

Good luck

Some people gett the default all done as one package but I think i've seen a few people recommend that you deal with them seperately.

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Hi,NOLOGO1981.

I'm in the same situation as you.Afew days ago I received the same letter stating it would take 6-7 weeks to evaluate my claim.My account has also been defaulted and has accrued another charge of 38.00 since i first contacted them.Unfortunately I know about as much you and am not sure what do to next either.

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