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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Norwich & Peterborough Building Society


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Hi

Anyone persuing this bank for charges, l have sent of my claim and am awaiting reply.Estimate 2500 in 6 years.

Also have been given the name the claim is going to if anyone wants it let me know.

Keep up the good work

Mike

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  • 3 weeks later...

Well done to Norwich & Peterborough Building society.....

I sent a 14 day notice of court claim they write back saying that as l disagree with their policies etc that they are going to close my account with-in 30 days and will at that time refund 50% of the charges.

I hope that l can take this tothe financial ombudsman and the OFT because this is

just being vindictive to the extreme.

They have now made me more determined to claim the whole lot from them.

Anyone got any advice l will post the whole content of the letter if needed.

regards

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Sadly the closing of accounts seems to be an all too often used form of retalliation by the banks. There is some debate as to whether they are able to do this but it it is best to be prepared for it. Have you already opened another account with some other bank?

 

The good news is that you certainly don't have to give up on the other 50% of your claim. Read the faqs and spend a bit of time looking through some of the other posts and you will find the whole process is actually quite straightforward. I would write back and say you are very disappointed to hear they intend to close etc, than agree to accept the 50% but make it clear this is based on the fact that there are no other provisions or restrictions you must accept in order to take this payment. Go on then and make it clear you regard this as an interim payment and you will continue with your action in order to recover the full amount owed to you.

 

Look through and there are a number of example letters around which have all this but the the jist of it is above.

 

It would be very interesting to see their letter - any chance you could scan it and pm/email it to me or post the text here?

 

Cheers and keep going

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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