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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hoodman vs RBS


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Hi everyone. I'm in the process of claiming unfair charges from RBS.I requested statements from the last 6 years and got them back about a week ago.I added all the charges up and they total: 783.00 including interest. I sent a letter requesting a full refund last week and am awaiting a reply.Fingers crossed.

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UPDATE!

Received a letter from RBS Customer Relations Suport Unit:-

 

'Thank you for your recent letter regarding the fees applied to your account.

 

We are currently considering your claim.Given the work involved in assessing your claim we anticipate that we will be in a position to respond within 6-7 weeks,but will endeavour to do so sooner if we are able to.'

 

So what next?Are these just stalling tactics by the bank?It will be 2 weeks since i sent the letter this friday so should i stick to the deadlines and send the court action letter off?Or should I wait the 6-7 weeks?

Help!!

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Hi Hoodman

 

Stick to YOUR deadlines NOT the banks

Just a standard reply

 

Hope this Helps, Paul

 

"Wisdom Begins In Wonder"

My advice is based on my personal experience and should be taken as such.

If I have helped you, Please click the Scales

Abbey WON - MNBA WON - BARCLAYS WON - HALIFAX(1) WON

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  • 1 month later...

SUCCESS!!!!!!!!

 

Received a letter today from RBS stating that they thought their charges were not unfair and not punitive,but that as a 'gesture of goodwill without admission of liability or error' they would pay me back £604.00(which is basically what they owe me without the interest i put onto it).

So i've won!!!

What a result!!!

:D

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Congratulations Hoodman!!!!!!!!

 

A very fast turnround. Enjoy your success.

 

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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Congrats:) :-D

 

That seems to be par for RBS to settle - just under the 8 weeks - as they say in their first letter - was the same time for myself.

“It's not personal, Sonny. It's strictly business.”

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