I have just cleared all outstanding debts from an old Providian (Monument)credit card via a collection agency (RMAI). Today I contacted Monument to request statements. I have since find out that an AMerican COmpany called CompuCredit will be taking over accounts from the 1st June. How does this effect my claim for charges from approximately 2003.

Chrissie

It doesn't they are still liable to their uk customers

It doesn't they are still liable to their uk customers

Cheers,

Thanks

Chrissie

I have written asking for my money back and heard nothing the 40 days are up and I have not heard a peep - sorry to butt in but have you had any more luck as I dont even know if I am still writing to the right address?

I have just cleared all outstanding debts from an old Providian (Monument)credit card via a collection agency (RMAI). Today I contacted Monument to request statements. I have since find out that an AMerican COmpany called CompuCredit will be taking over accounts from the 1st June. How does this effect my claim for charges from approximately 2003.

 

Chrissie

I seem to be banging my head against a brick wall with them, I sent the non-compliance letter over a week ago and have followed it up with two phone calls. Their response each time is that they cannot locate my data since the takeover. Has anyone else had this same excuse?

They originally acknowledged receipt of my S.A.R - (Subject Access Request) and even told me my account # (it's a long since closed account). I was informed that the SAR was being dealyt with and the list of charges/statements would be with me shortly, but that's over three weeks ago now.

Does anyone have a name there at the Crawley office that I can speak to directly? I have tried asking for someone in ther Legal Dept. but just get promised a call back (never received).

I am exactly in the same position as you sent them the non-compliance 7 days ago and not heard a peep out of them.

Are they still owned by Barclays? If they are might be best to try to ask Barclays how squeeze information out of them.

Does anybody know what happens if they cant supply the data?

kiri260180

Has anyone any update as to what is happening since the take over. Has anyone had any luck in the past with this shower

Chrissie

I had a call from an unknown number this morning from Circuit Financial Solutions offering to sort out my financial problems. They are CompuCredit which is Monument!!