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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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Ginger68 vs. RBS


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Just thought I'd keep a record of my dealings with RBS so far.

 

Sent off a SAR and received my statements just over a week ago, was expecting that the charges on my account that I would be looking to claim back would be around the £300 mark.

 

Was horrified when I sat last Monday and entered everything into a spreadsheet - even after deducting Royalties fees, the total of charges was actually closer to £1600 !

 

Needless to say I haven't wasted any time in sending off my second letter and yesterday I received what appears to be a standard reply from Sandy Watt saying that they were investigating and would contact me 'in due course', which seems to be a change from the '8 weeks' response that I've heard about.

 

Obviously, I'm not going to sit around waiting for them to get in touch, their 14 days is up next week at which point I'll be sending the LBA.

 

Must confess, I'm quite enjoying this :-)

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:) :) Hi Ginger68,

I was shocked at the amount they owed me aswell thought it might be about 2000, when all added up 4500, i dealt direct with my local branch and had a full refund after my LBA. So good luck:lol: :lol:

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  • 1 month later...

Well, have had absolutely zero response from RBS within the timescale I'd given them, so have filed with MCOL this morning.

 

Even gave them longer than 14 days as I suffered a bereavement a fortnight ago and haven't really had any time to look at this until today.

 

All seems straight forward so far, will see what happens next.

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Well, got an offer yesterday from RBS of just over £1500.

 

As the original amount I expected to get was about £300, and the original amount claimed was £1600, rather than drag it out, I've decided to accept their offer.

 

Sent the letter accepting it off last night, obviously I lose the court fees, which I'm fine with, will not be cancelling the action until the money is in my

account though !

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Ginger, if you have filed a court claim then you are entitled to an extra 8% on top of your already £1600. If you add this up and include the court fees, then I would think their offer of £1500 is well short of what you are entitled to! Unfortunately letter is already sent off, so guess there's not much you can do. Understand you reasoning (re £300) but it's still your money!!! Ah well........

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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...am aware of the interest etc, but my personal circumstances are a bit unusual at the moment.

 

My wife passed away about 4 weeks ago, and to be honest, yes, I could carry on with the court thing but at the minute I just don't have the heart to drag it out any longer. I'm lucky enough that I'm not desperate for the money either, but I always said to her going into this that if I got enough money out of the bank for a new telly and an Xbox360 then I'd be happy :-)

 

Got the Xbox on Friday and the telly is being delivered this week, so I'm happy enough. Even better, I have a friend who reckons she's owed about £4000 in charges, so with the experience of this, I'm giving her a hand to claim those back.

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My condolences to you, I can understand your position on this. I admire your determination to see this through given your circumstances.

 

Hopefully you will have enough change left over to get a plaque made......"This TV and XBOX was donated by Royal Bank of Scotland July 2007". Hee Hee.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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