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Thread: Sneaky BOS

  1. #1
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    Default Sneaky BOS

    Sent my first letters to Bank of Scotland Headquarters on 17th May, using template from Govan Law site and giving 7 days notice, as Goan advised.

    Still had no response from Bank, so decided to phone the 0845 number this afternoon( Thurday 1 June). I first spoke to a customer advisor who told me they had no record of the letters, but that they should have been passed from the HQ to the customers relations.

    She then said she would find out what had happened from HQ, after been put on hold for about two minutes, a very condescending gentleman came on the phone an began quizzing me about the letters.

    When I told him they were in pursuit of a refund of charges he told me that I had sent the letters to the wrong address and they could not be dealt with there, he then gave me an address for halifaxicon.

    My sister who is a legal secretary has told that they always send such letters to the BOS Headquarters on the Mound, Edinburgh, and that they are always forwarded to the correct department.

    Should I just proceed with the next step or should I start again using this Halifax address? This will set me back two weeks

    Is this a new delaying tactic from BOS? Has anyone else had their claim ignored in this way?

    Thanks
    Alex.

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  2. #2

    Default Re: Sneaky BOS

    Stick to your deadlines and continue to the next stage when their time is up.

    If they can't be bothered fowarding it on to the correct department that's their problem.

    Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.
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  3. #3
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    Default Re: Sneaky BOS

    I'm having problems with them as well, there claiming to have not recieved any letters, i sent a 3rd copy of the list of charges I want refunded last week, due to the bank holiday, i'm giving them till the middle of next week to respond, if they haven't I will be phoning them again. i sent the first letter 24th April lol


  4. #4
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    Default Re: Sneaky BOS

    Try sending your letter via recorded delivery, its only a pound and it acts as proof they are delivered. I sent my first copy of my lbaicon two weeks on Monday and there has been no word as of yet. When i call them on Monday, they will no doubt say they have never delivered it so recorded delivery it is.

    To say that the bank should forward your mail is a liitle bit cheeky don't you think? A quick look around this site soon tells you exactly where letters should be sent and who to.


  5. #5
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    Default Re: Sneaky BOS

    daniel_r_clarkeTry sending your letter via recorded delivery, its only a pound and it acts as proof they are delivered. I sent my first copy of my lbaicon two weeks on Monday and there has been no word as of yet. When i call them on Monday, they will no doubt say they have never delivered it so recorded delivery it is.

    To say that the bank should forward your mail is a liitle bit cheeky don't you think? A quick look around this site soon tells you exactly where letters should be sent and who to.

    I did send my letters recorded delivery.

    The reason I did not send them to the 'right' address is that I did not have access to that info while compiling my letters. But, I have learned that it has been standard practise to submit these kinds of letters to the Head Office on the Mound for many years. I believe that this line about the Head Office been unable to deal with these letters is nonsense, and that they are just trying to buy time.

    I am, tomorrow morning, sending the indentical letters to the halifaxicon address given to me by BOS, I will give them 7 days notice, and have been assured that that is ample time for the Bank to evaluate my claim. Why should I give them another 14 days?


  6. #6

    Default Re: Sneaky BOS

    Stalling tacticts again.
    Stick to your guns

    Remind them you have given them the required time,and if they want to make excuses thats up to them but youre gonna proceed.




    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






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  7. #7
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    Default Re: Sneaky BOS

    UPDATE:

    Got reply from Bank today. They did recieve my letters after all and are offering 230 in Full and finalicon settlement. I will refuse this and continue with my lbaicon in pursuit of the 1200+ they owe me.

    I must admit the even though everyone seems to get a full refund eventually it is still daunting to be serving papers against a huge Bank. However, I am determined to see it through and will file my claim as soon as the deadline is up.


  8. #8

    Default Re: Sneaky BOS

    Keep at em





    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






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