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    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
    • Hi. Please don't follow McD's advice to contact Met to appeal. They won't listen and you could end up giving them helpful information. HB
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    • who gave you the NTH? who was it sent to? thread title updated dx  
    • blimey CAG gave all that FREE help over +6mts and +100 posts and they never even bothered to comeback...
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cumbria v NatWest **SETTLED IN FULL**


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Hi, sorry if this is covered elsewhere:

Just recieved the reply to my 2nd letter 5 days after it was sent, saying they will look into it and get back to me within 10 days, but I gave them 7 days, do I wait or go ahead with a court claim against them.

Great site, I`m hoping for £3***.....!

Won....:D:D:D...£3778.50

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Stick to the deadlines you've set.

 

Assuming you've sent the prelim and the LBA, move on to the next stage (Moneyclaim) as soon as their time is up.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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  • 2 weeks later...

Misread the 2nd letter reply, it said they would reply to my concerns within 10 days, guess what they haven`t replied...!, so I faxed them today to tell them I was going to court, no turning back now....

Won....:D:D:D...£3778.50

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Just a quick question to all the wonderful people here, so far I have only been in contact with Natwest Cumbria Business Centre. Now I`m at the stage of court action, should I still use the Cumbria address or is there a more effective one. ( I haven`t heard from Mr Higley yet, only my business manager who seems to be missing the point a bit...!)

 

thanks all

Won....:D:D:D...£3778.50

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Just a little update for anyone that`s interested. This morning I got a letter offering just over £1000 as`a gesture of goodwill` (yeah right). A bit far short of the £3*** I`m looking for. They apparantly arrived at this offer by applying some random rules such as only refunding charges where "the amount of the item was less than the fee taken" and "on a couple of occasions where the same cheque was returned unpaid twice in a matter of three or four days".

 

Isn`t it great how they just make up any old rules to avoid paying the full amount.

 

Moneyclaim online next I think.

Won....:D:D:D...£3778.50

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Thanks cumbria

 

that was an interesting response you got there, I havn't seen them give actual 'proper' reasons before for them offering a partial refund. Seems even they know and admit that bouncing the same chq twice and charging £38 for a £5 dd is wrong. You also got a prelim offer pretty fast.

Seems you can accept the prelim offer (if your in dire straits it could be handy) but write back and state that you will pursue the remainder. They will probably withdraw it but you never know.

Well done you and I'll keep an eye on your thread to see when you get the rest.

 

Kate:)

 

 

----------------------------------------------------------------------

08/06/2006 DPA Letter Sent NW Adv Gold £2513.08

08/06/2006 DPA Letter Sent NW Gold Mastercard £unknown

08/06/2006 DPA Letter Sent NW Business Acc £unknown

08/06/2006 DPA Letter Sent Virgin Card £unknown

08/06/2006 DPA Letter Sent Morgan Stanley £unknown

----------------------------------------------------------------------------------------------------

 

Despite being a trainee legal executive Kate has absolutely no professional basis to offer legal advice and if unsure you should always seek qualified, insured legal advice!

________________________________________________________________________________________

POWER TO THE LITTLE PEOPLE!:p

 

 

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I would love the title of this thread to be cumbria123 vs natwest, but I don`t know how to change it.

 

Consider it changed! (But i didn't put 'vs' because that is American!)

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Just a note to say my business manager called me today and said she would be passing it on to another department, as I hadn`t accepted the £1000 she offered. Why would I, I`m owed £3***.....!:D:o:mad:

Won....:D:D:D...£3778.50

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Mr Higley has replied to express his disappointment at my legal action, interesting to read the other threads by anonymous bank workers telling of new departrments being set up.

Court action here we come

Good luck all.

Donantion wil follow.:)

Won....:D:D:D...£3778.50

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Currently about to take court action and the Business Banking Relationship Support Team just written to say if I don`t resolve my O/D situation in the next few days, they may have to `terminate our relationship`

 

Now I reckon if I`m in the middle of an unresolved dispute, then they should wait until that is settled first.

 

The amount they owe me is much more than I owe them.

 

Any thoughts anyone...?

Won....:D:D:D...£3778.50

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  • 2 weeks later...

Good luck. Reading through your thread you have been doing everything by the book, and it appears that it is working (of course). Let us know how you get on.

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Just think of all the interest that is mounting up while they play their silly delaying games.:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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