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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi, my first thread, some guidance if poss?

 

Followed carefully all advice and help on this site and in the Small Claims pack. I am claiming £2770 charges and interest for the last six years. First letter went off mid March '07 with no response. LBA went off early April. Response came several days later saying RBS were considering my claim. I thought I'd be flexible and allow them reasonable time to consider, so I went over the fourteen day deadline for court action.

 

Recieved letter today offering £1300 as 'gesture of good will' as expected really!!

 

However, in light of Lloyds recent (minor) victory in the courts, would anyone suggest accepting and cutting my losses or do I continue with court action (this is my preferred choice really).

 

Great to hear of other peoples victories in claiming full amounts back. I'm ready to take them all the way but just have a few butterflies. Whats the next step ?

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Hi, my first thread, some guidance if poss?

 

Followed carefully all advice and help on this site and in the Small Claims pack. I am claiming £2770 charges and interest for the last six years. First letter went off mid March '07 with no response. LBA went off early April. Response came several days later saying RBS were considering my claim. I thought I'd be flexible and allow them reasonable time to consider, so I went over the fourteen day deadline for court action.

 

Recieved letter today offering £1300 as 'gesture of good will' as expected really!!

 

However, in light of Lloyds recent (minor) victory in the courts, would anyone suggest accepting and cutting my losses or do I continue with court action (this is my preferred choice really).

 

Great to hear of other peoples victories in claiming full amounts back. I'm ready to take them all the way but just have a few butterflies. Whats the next step ?

 

Ok this thread will put the "victory" into perspective.

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/90521-lloyds-victory-birmingham-perspective.html

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/90660-lloyds-victory-view-judgement.html

Continue with your claim as normal.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html

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Thanks for that advice :)

 

I've been reading through the site as much as I can and have found (i think) the correct rejection letter to RBS for their offer. Their offer is not FULL AND FINAL, and I believe that I have a duty to give them one final attempt to settle in full before progressing to court action. Is that right?

 

If this is correct, am I right in believing that I still don't add the 8% interest until I send it to court? :-?

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