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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the xx/xx/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the xx/xx/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, xx/xx/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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icefall v barclays **WON!!!**


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I paid £5 for my statements after phoning barclays and requesting them last week. Received them 1-3-06. Have now posted preliminary letter today 3-2-06 using freepost address on this site.

 

Should I open another bank account just in case? Will I get a standard denial letter from the bank now...

 

any advice welcome

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Yes, it is a very gtood idea to open another account.

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Sorry but why should we open a new account?

If you have a row with your bank and especially if they think that they are losing they may close your account. You need a parachute so you can bail out.

 

Not only might they close your account but they might default you as well. This can have bad consequences and make it difficult to open another account.

 

Open one or more accounts with other banks to protect yourself.

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I paid £5 for my statements after phoning barclays and requesting them last week. Received them 1-3-06. Have now posted preliminary letter today 3-2-06 using freepost address on this site.

 

Should I open another bank account just in case? Will I get a standard denial letter from the bank now...

 

any advice welcome

 

Icefall, how many statements did you get for your £5??

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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I paid £5 for my statements after phoning barclays and requesting them last week. Received them 1-3-06. Have now posted preliminary letter today 3-2-06 using freepost address on this site.

 

Should I open another bank account just in case? Will I get a standard denial letter from the bank now...

 

any advice welcome

 

Icefall, how many statements did you get for your £5??

 

I just ordered all mine back to march 2000 and they said that would be £5.

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Ok thanks, is your claim against Barclay current account or barclaycard?

 

I was told by Barclaycard £3 per statement! :shock:

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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I got all bank statements to the year 2000 for £5. I telephoned and asked the callcentre, he did not blink, just said yes straight away and when I mentioned £10 under Data Protection Act, said no £5. I could hear him typing on his keyboard though over the phone - he could have just been typing in my request for statements.

 

I have a barclays additions account, I intend on getting my authorised overdraft down then going to a basic account.

 

 

I have applied for a smile account and a Lloyds account, just in case, will use them as back up for the time being.

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Thanks icefall!

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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Hi I received 2 letters today from barclays, 9-3-06, 1st one below

 

Dear blah blah

 

i refer to your letter of 3-3-06.

 

all correspondence has now been passed to me in accordance with our internal complaints process, I am committed to resolving your complaint as quickly as possible and I will investigate the matter throroughly with due regard to your comments.

 

I expect to be able to contact you again within the next two weeks.

 

Please find enclosed a copy of our complaints leaflet, which explains how we will deal with this matter.

 

Thank you for your patience. Should you wish to discuss this matter further, please do not hesitate to contact me on 020 number follow, signed Customer Relations Manager.

 

so I opened and read this letter first and thought right I will wait till the 14 days is up from the date of my letter and write again with the 7 day letter in library (thanks for the letters guys!)

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Then (I had just got home from work) I opened the rest of my post and found this 2nd letter from barclays below,

 

1st letter dated 7-3-06, 2nd letter dated 8-3-06

 

Dear blah blah

 

I refer to my letter of 7 March . I have now reviewed your case and would like to report to you with my findings.

 

I am sorry you feel the Bank carges you have incurred are unfair and represent a penalty. I note you are claiming a refund of £2,635.00, which is the total amount of charges you have incurred over the past six years. You are also requesting a full refund of all debit interest you have paid totalling £231.00. In your correspondence you referred to the Unfair Terms in Consumer Contracts Regulations 1999, which you say supports your view. Needless to say Barclays is aware of all the information you have drawn to our attention. I must inform you howerver, that we disagree with your legal analysis.

 

When an account is opened with us, our customer is provided with a copy of the Terms and Conditions relatiing to the use of their account including details of our charges. This information clearly explains our obligations to our customers, as well as their obligations to us. If we make any changes to the Terms and Conditions we provide details of these to our customers in line with Banking Code. Details of terms and conditions blah blah. website local branches.

 

I am unable to agree to your request for a refund of debit interest you have incurred. When you were granted an overdraft facility you would have received a letter to advse you that debit interst would accrue on any borrowing. Therefore, you will continue to pay debit interest on each occasion you use your overdraft facility.

 

Putting the above to one side, on this occasion and a s agesture of goodweill, I confirm I am willing to refund half the amount of charges you are seeking, that is £,317.50. I hope you will agrree this is fair and reasonable. If you would like to accept this offer please sign and return the enclsed form in the pre-paid envelope provided. I will then arrange for the payment to be credited direct to your current account.

 

blah blah 020 number given out if I wish to discuss, mention of complaints loeaflet agian, and financial Ombudsman service.

 

In accordance with our standard practice unless I hear from you to the contrary within eight weeks from the date of this letter, I shall assume that your complaint s resolved and close my file.

 

yours sincerely - same customer relations manager

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so what I would like to ask is it possible to accept the 50% while still holding out for the full amount?

 

the form they sent me to sign is as follows

 

Thank you for your letter detailing your response to my complaint.

 

I accept the sum of £1,317.50 in full and final settlement of my complaint with Barclays Bank PLC.

 

Full name

 

Date

 

Signature

 

I think I should send the letter in the library that gives 7 days? Any advice welcome, thanks

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Reply that 50% is not acceptable and follow through with 7 day letter. Put in the same envelope

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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Received letter today text below

 

Dear blah blah

 

thank you for your letter of 10 march.

 

I note that yu are unhappy and request that I consider refunding you wilth all the charges you have incurred over the last six years. After careful consideration, I apologise that I am unable to agree to your request as we feel the offer we have previously made is fair and reasonable.

 

If you would like to accept our offer for a refund of half of these charges, which total, £1,317.50, please sign and return the acceptance form enclosed with my previous letter of 8 March. If you do not wish to acccept this offer I apologise in advance as it would appear we are unable to reach an amicable resolution.

 

If you wish to discuss this leter, or you feel there are further issues I need to consider, please contact me on my direct telephone number begins 020. If you are dissatisfied blah blah ombudsman etc. complaints process blah blah.

 

In accordance with our standard practice unless I hear from you to the contrary within eight weeks from the date of this leter, I shall assume that your complaint is resolved and close my file.

 

yours sincerely

 

same customer relations manager

 

so I assume its time for moneyclaim online, anyone know how much it will cost online to file? Is it round £120 £230 mark? I will have to wait till payday 24-3 to do it I think. Do I pay to moneyclaim in stages or all at once, someone I know said its £30 to file at small claims court, I realise from looking at this site, its more cos of the amount of money... any advice welcome from you guys!

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Please

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