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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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steve v rbs


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Can someone help please!

Request information

1 in your claim you state: “the defendant debited numerous charges to the

claimant’s account”.

2 please provide the following particulars in support of your claim:

2.1 To what account(s) (giving details of the account name, number

and sort code) were the changes applied

2.2 in relation to each change please identify (a) the date when the charge was changed; (b) the amount of the same; and © the reason(s) given for the charging off the same.

2.3 in relation to each charge, please clarify the following: (a) is it the case of the claimant the same should not have been charged? (b)

if yes; please explain why the claimant contends that the same should not have been changed? © if no; is it the case of the claimant that the same should not have been changed in this amount? (d) if yes; please explain why the claimant contends that the same should have been charged in this amount and Identify the sum the claimant contends should have been charged . (e) if no; please state the claimant’s case.

3 In your claim you state that “the charges are an unlawful, extravagant penalty”.

4 Please provide the following particulars in support of your claim:

4.1 please specify the clause(s) pursuant to which the charges were applied;

4.2 please specify whether the changes applied were due to a breach of contract by the claimant;

4.3 please identify in each case the particular breach of contact (by reference to appropriate term(s) of the contact) that the charge related to.

5 in your claim you state that the changes are: “contrary to the unfair terms in consumer contracts regulations 1999”

6 please specify all of the facts relied on by the claimant in support of the contentions in paragraph 5 above , and in particular please identify the contractual provisions that the claimant alleges are invalid by reference to the regulations.

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Can someone help please!

 

Request information

 

 

 

 

1 in your claim you state: “the defendant debited numerous charges to the

claimant’s account”.

 

 

2 please provide the following particulars in support of your claim:

 

2.1 To what account(s) (giving details of the account name, number

and sort code) were the changes applied - This should have been in all previous correspondance with the bank and also in the POC of your claim. If it wasnt, why not?? If it was then this should be pointed out to them.

 

2.2 in relation to each change please identify (a) the date when the charge was changed; (b) the amount of the same; and © the reason(s) given for the charging off the same. This is on your Schedule of charges, if you haven't sent them a full breakdown (and you should have already several times - Prelim, LBA, MCOL) SEND IT NOW. If you have sent it them then a suitably polite-but-pointed letter telling them so will be needed

 

2.3 in relation to each charge, please clarify the following: (a) is it the case of the claimant the same should not have been charged? (b)

 

if yes; please explain why the claimant contends that the same should not have been changed? © if no; is it the case of the claimant that the same should not have been changed in this amount? (d) if yes; please explain why the claimant contends that the same should have been charged in this amount and Identify the sum the claimant contends should have been charged . (e) if no; please state the claimant’s case. I really think we are going to needs to see a posting of your POC and some prior history of the claim....it sounds like you haven't particularised very well, possibly

 

 

 

3 In your claim you state that “the charges are an unlawful, extravagant penalty” That doesn't sound like the template

4 Please provide the following particulars in support of your claim:

 

4.1 please specify the clause(s) pursuant to which the charges were applied;

 

4.2 please specify whether the changes applied were due to a breach of contract by the claimant;

4.3 please identify in each case the particular breach of contact (by reference to appropriate term(s) of the contact) that the charge related to.

5 in your claim you state that the changes are: “contrary to the unfair terms in consumer contracts regulations 1999”

6 please specify all of the facts relied on by the claimant in support of the contentions in paragraph 5 above , and in particular please identify the contractual provisions that the claimant alleges are invalid by reference to the regulations- I don't think you have to respond to 4,5 or 6 at this time. However you can identify the 4.1 from your T&C's, 4.2 Nobody ever said it WASNT from breach of contract, the issue is the level of 'penalty', 4.3 they want you to tie 4.1 to your schedule - doing their work for them. 6 - Identify the paragraphs in the UTCCA (para 8 and sch2(1)(e))

 

Hope that helps a little.

 

Please click the scales and comment!

 

Phil

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Well it used to be the case that cpr18 didn't apply to the small claims track, but I think that may have changed. I'm afraid I'm not too clued up on that with current info because my case is in Fast Track.

 

PM a Moderator, they will be able to assist in this, but I have seen this defence in other threads.

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