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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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getting the RBS into court


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Good morning,

 

I am trying to get the Royal Bank of Scotland in to court. I am not a lawyer, but I do have some legal training and a (so far) 100% record as a litigant-in-person.

 

I asked the RBS for my charges to be refunded, they offered me part settlement, but also demanded that I accept their charges in future or face losing my account or having it reduced to a "simple" account or changed to any other kind of account that attracts charges.

 

Of course, I refused this tempting offer and filed a claim on 9 March at Clerkenwell and Shoreditch County Court - Claim Nº 7EC01469.

 

The bank have now offered to settle in full (without interest), but still demand that I accept their charges in future.

 

My claim is in three parts:

 

1) a refund of charges plus interest etc

 

2) I'm asking the court to rule, as a separate matter, on the lawfulness of the bank's charges, because I'm being asked to accept them in future or face having the bank's service to me altered unilaterally. I'm basing this on Schedule 2 (k) of the UTCCR, which says a term is unlawful if it allows them to "alter unilaterally without a valid reason any characteristics of the product or service to be provided". I'm arguing that if their charges are unlawful, then refusing to accept them would not a be a valid reason for them to alter their service to me. I'm arguing that altering the sevice would include closing the account, if that's where they decide to go.

 

3) In order for the Court to rule on the lawfulness of the charges, I'm asking the court to order the bank to provide breakdown and proof of their charges and then align their charges to it.

 

Oh, and they also demanded that I do not publicise this case in any way - good job I refused their offer, I guess...

 

The bank has now submitted their written defence, but as I'm currently abroad, I don't have it yet - back this week. It has been my firm intention since I filed the claim on 9 March to get the bank to justify their charges in court.

 

I would really appreciate any advice or comments from lawyers on this approach. In particular, I heard there are some documents from the Yorkshire and Clydesdale Banks that say what the actual cost of bouncing cheques and d/ds is. Can anyone let me see them? They would be really helpful.

 

I am firmly supporting Tom Brennan in his attempt to do the same thing in a different way. I'm hoping my way, if successful, will be easier for non-lawyers like me to argue.

 

Best wishes, and thanks for all support.

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Morning, amonkey.

 

Is it worth asking the District Judge that gets your complaint to recommend that your case goes forward as a test case?

 

As it was filed on the 9th of March, I'm guessing that the AQ stage is all done and dusted, and a court date has been set?

 

Would the District Judge be prepared for a brief hearing on the subject?

 

I applaud what you are trying to do, (and Tom Brennan) and think that a DJ in a Small Claim might not feel that his court is the correct battleground for the wider issues - this should lean them in favour of helping the case go up the chain.

 

Is it also worth checking with the FSA/FOS/BCSB (Banking Code Standards Board) with regard to the behaviour of RBS?

 

Very best of luck.

 

T.

"Weasel (n): any person or group that operates in that vast grey area between good ethical behaviour and the sort of activities that might send you to jail".

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Not yet. I filed the claim on the 9th and it was deemed served on the 15th. The bank came back with their new offer at the last minute, so rather than reject it and enter judgement, I gave them a further seven days to enter their defence, which they've done. But I had gone away by the time they did it, so I expect when I get back on Thursday (from Shanghai, funnily enough), their defence and the AQ will be waiting for me.

 

Should I suggest the case goes forward as a test case in the AQ - if so, do I need to request a hearing for that? Should I suggest it goes to a Circuit Judge or the High Court or just leave that up to the DJ?

 

Thanks for your kind help.

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  • 1 month later...

I now, at last, have a court date - 4 July at 3 pm, Clerkenwell and Shoreditch County Court.

 

I now need help. Can anyone give me details about any Appeal Court, House of Lords decisions about contracts being worded to disguise contractual obligations as services? These will be very useful on 4 July.

 

Thanks for any help.

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