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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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stooy vs HBOS


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I have an account with the Bank of Scotland and I have encountered a few charges on the account over the past five years totalling around £300.

 

I have started action against BOS and here is my progress so far...

 

On May 2 I sent a DPA request asking for all details on all charges applied to my account within the last 5 years (I live in Scotland). Today (May 27) I received a big envelope from Bank of Scotland full of statements (and a nice big "Friend for Life" phrase on each one!). Shock horror - there is some information missing. The statements date back to August 2000 (before the period of my request) and only go up to May 2004. I am hoping that the one envelope wasn't big enough to hold all of my bank charges in so I shall eagerly watch the letterbox on Monday and Tuesday to see if the rest of my statements come in.

 

Now what I need to do is tally up all the charges on the data I have and see what the damage is...

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I also only got the statements up to May 2004. However, they kindly enclosed a list of charges to my account from May 2004 onwards. Very nice of them as it saved me the hassle of trawling through statements!

 

Good luck mate!

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I have just received the rest of my statements as per my DPA request to HBOS. I have calculated that all of the chargs applied to my account since 2000 total £292 which is around what I thought it would be.

 

I have just finished the letter that I am going to send to HBOS tomorrow which declares all of my charges to them, presents the historical legal cases and demands that the charges be returned. It will be printed and sent recorded delivery tomorrow.

 

I expect that I will receive the standard response from them but either way I will keep everyone posted of what they say next...

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