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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Going For It, Canningtownjohnny V Mint


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Hi story so far:

SAR Request 1/3/07

Full set of statements ce'd 13/3/07

Asking for it back letter sent 19/3/07

blah blah blah ce'd 28/3/07

another letter 31/3/07

letter back offering difference between £20 and current £12, gogw £118.72

letter back 4/4/07 Bank's final response

SO:

26/4/07 MCOL

 

Question, do I accept £118.72 as partial refund before putting in claim tomorrow morning? A bit lost here. help please

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Banks are using payments made as excuse for strike out application - "On receipt of payment the Particulars in relation to bank charges fall away"

 

It isn't correct - just brinkmanship, but it is an area they can work on to cause delays.

 

However, if they haven't actually included a cheque, then your acceptance as interim payment isn't likely to lead to you actually getting it paid over....

 

Don't delay your claim by awaiting a favourable reply from them, though.

 

JMO

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Go into the Library forum, there is a rejection thread in there with all sorts of rejection letters for different stages of your claim. There will be one that suits you there ;)

 

Agree with Hydra, reply, accept but only as part payment. If they have sent you a cheque, send it back.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 3 weeks later...

hi, sent Mint response to settlement letter 30/4/07 asking for £500 and giving them 7 days to reply. Got letter back dated 10/5/07 saying banks final response, unable to enter into further correspondence with you, well credit card at the ready, and MCOL ready to go, taking far too long for me now. only trouble are there part of claim here anywhere, I've been dealing with SC&M and LTSB, am I right in thinking Cobbetts are solicitors for RBS, seems there is not as much info on Mint, and don't want to fluff it up now. Aware this is self-help site, but is it possible someone could point me in right direction as to easiest way to find POC's to claim from Mint. Many thanks

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Right, hubby is working away until Monday and has left Mint in my capable hands lol, so please bear with me cos hubby wont ask silly questions, but I will. First one, is defendant Mint/ Mint Royal Bank of Scotland, or just RBS? Don't want to get that one wrong. Thanks Mrs CTJ

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