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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HI. HERE GOES, FIRST TIME ON THE FORUM.

JUST SENT LBA OFF TO SANDY WATT AT THE RBOS:)

 

GOT SIX ACCOUNTS WITH THEM . DON'T ASK!

 

CLAIMING £12,000

 

THATS ONLY FOR LAST 6 YEARS.

 

GOT EVERYTHING CROSSED:roll:

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welcome to the forum.

 

Please take time to read the faq's

Please find your banks forum and start a thread;

(your user name) V (banks name)

use the template letters in order Stick to the timetable in there.

 

For instant live help please go to the chat room

 

Any advice given is purely based on personal experience and if in doubt you should seek further advice from a professional.

 

If you liked what I have written then please let me know by clicking on the scales!

 

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http://www.consumeractiongroup.c o.uk/forum/faq.php

 

Scotland Issues

http://www.consumeractiongroup.c o.uk/forum/scotland/

 

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Online claim or direct at court?

Getting MCOL Right

 

Finally good Luck.

jamesrap.

 

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Hi welcome, same advice as above from jamesrap. you were looking for sandys e-mail addy ? SandyWatt@rbs.co.uk

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Thanks for that.

I am still waiting for my statements from 2 accounts. These are both joint accounts. The statements have always been sent to me.. Does anyone know if its different for joint accounts:confused:

 

I am just writing off for my credit card statements. I closed both accounts 12 months ago.

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Hi got a letter off Sandy Watt. Stating looking at my claims but I did not provide enough info about the account. The letter has my account number and my address. They want my sort code. This must be a delay tactic as when I spoke to them on the phone it only took seconds to look it up. Sent Sandy an email giving details but stating I am sticking to the timescale. I never get a reply to my emails. Sorry Sandy for thinking you are a Female. Was told on the phone you are a male.

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Well after a couple of Emails to Sandy, I finally got a reply. Saying still looking at my claim. Explained that the deadline was up tommorrow and would be starting legal action. Just got another Email saying an offer is in the post. I should have it by the weekend. Not sure how it is being sent? Pigeon? I will give them until Saturday then fire off to money online.

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Well looks like I gave the RBS to much credit. Just logged on to my computer banking. looks like they have closed my accounts. Might just be system down. waiting for todays post. Hopefully I will have an offer.

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Well looks like I gave the RBS to much credit. Just logged on to my computer banking. looks like they have closed my accounts. Might just be system down. waiting for todays post. Hopefully I will have an offer.

 

 

Please let us know if they have closed your account

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HI. phoned RBS . They said it was a technical problem. My accounts came back online late yesterday. My offer did not arrive yesterday. I intend to start the legal ball rolling toady if it does not arrive in the post. They have charged me another £180 in chaqrges since I put my Claim in. Can I claim this back?

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HI. phoned RBS . They said it was a technical problem. My accounts came back online late yesterday. My offer did not arrive yesterday. I intend to start the legal ball rolling toady if it does not arrive in the post. They have charged me another £180 in chaqrges since I put my Claim in. Can I claim this back?

 

 

Yes you can add these charges, but once you file the claim further charges can only be added my amending the claim (N244) this costs £35 which is not reclaimable. So charges after this I would ask them to be considered in any settlement or issue another claim for them.

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