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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi All

I'm new to this website. I started claiming back through Moneysaving expert on the 16th of March. I did not get a respond although they did send me an application form for a credit card which is a bit weird. Especially since it was not a standard marketing letter as it was in a hand written envelope with a complement slip inside from my Franch (RBOS Aberdeen). Has anyone else tryed to reclaim from RBOS in Aberdeen? I wrote to the branch directly. Was that the right thing to do? HELP!!!!

Funschine

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Funschine.

 

Best thing to do is go to the library forum and find the Guide to reclaiming bank charges, follow that process from start to finish and forget everything you did with MSE!!

 

At the top of the RBS forum is a post with contact details in for RBS, send your prelim letter to the customer relations address.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Hi livelylad.

I wrote directly to the branch and they sent me all my statements from when I opened my account 5 years ago. I encluded a cheque for £10 which they cashed. Thanks for the details.

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  • 1 month later...

Congrats!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I contacted RBS via email re tracing a closed account.

Initial response was that they could not trace closed accounts.

When i pointed out that they were required in law to hold such details for at least 6 years they began a trace.

 

3 weeks later having heard nothing i again emailed and was told that no trace of the account could be found.

 

i rang and left my contact details, and then emailed pointing out that they were being obstructive and that i would go direct to the financial ombudsmen.

 

Within 30 minutes i recieved a telephone call stating they had found the account.

 

They are now sending out al list of all charges levied together with an offer for settlement, and that this should arrive within 3-4 days.

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Can anyone help,

 

I have just recieved notice from mcol that my case v RBS has been transferred to Hull County Court.

 

I live in Manchester, Cobbetts solicitors (there solicitors),are in Manchester,so why would the case have been transferred to Hull.

 

I thought it was normal practice for the case to be moved to the court nearest to the claiment, me!

 

Thanks,

Dooumm.

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Panic over,

 

I've just got off the phone with both Hull & Northhampton courts & it seems there's been a mistake.

 

The case should have been transferred to Manchester.

 

Good news indeed as the meer mention of 'HULL' sent a shudder down my spine (I know what your thinking 'SPINELESS' more like)

 

Anyway it seems that the A.Q. has been dispensed with, so off I go to read up on what I should do next,

 

Good luck all,

dooumm

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