The Grabby tried it on once too often!

Last March I had the banking equivalent of a clear-out and obtained a list of direct debits and standing orders. Many of the dd's were out of date and not being called upon so I instructed the Grabby to formally close them.

Then I told them to stop two standing orders transferring them instead to a direct debit from another account. The Grabby shut just one down and because I get statements only every quarter only found out in January that the SO was still being paid out.

Calling up the call centre today I cancelled the SO without difficulty (after waiting around five minutes for someone to be free and jumping through their security hoops). Then I asked them for written confirmation the SO was indeed cancelled and not like the previous one.

The call agent became stroppy and said the Grabby cannot issue letters at all. Why not, I responded, I've a collection of computer generated letters from you about charges.

She said letters could not be issued from India where she was based. I asked to be transferred to an UK-based call centre. She told me to ring, and ring again until I got an UK-centre, described me as a troublesome customer and hung-up.

What wonderful customer care!

a

MODERATED moved .please keep to original thread when updating this is for your benefit and the benefit of everyone who is following your claim

At the end of January I paid in a cheque (£600+) at my local branch of the Grabby not realising that it was a) Friday and b) late afternoon. This, in Grabbyland, means a cheque doesn't start clearing until Monday and available on Thursday as opposed to the expected Wednesday which was the first of the month. As a result my account was overdrawn by £13 for one day!

This sparked charges of £145 and £16 in interest.

I contacted the branch when the first letters arrived but they were evasive and suggested I contact the call centre pointing to a phone on the wall.I called from home and found myself talking to India. I wrote expressing anger and disappointment and would expect the charges to be waived.

No chance!

The monthly statement shows the Grabby will deducted the charges and interest from the account in mid-March. I have told them if they are I will issue a formal demand for their return backed up with legal actionif they don't.

Their response to date has been two computer-generated acknowledgement letters. The latest apologises for the delay and adds "our rersearch is taking longer than expected because we want to make sure a full investigation is done"

What investigation! They are taking charges from my account and I don't want them to do that. Its a simple action.

Is this the experience of others - that the Grabby faff about and then find themselves facing court action? This letter comes from Bradford but my letters are all addressed to Prescot Street, London. Where should I be sending my letters and, more importantly, where should I address the court claim forms?

Send th claim to the branch. All of your other corresondence as well alhtough it doesn't matter

Has anyone else had computer generated acknowledgements from Grabby in response to complaints about charges and what are the usual waits for proper replies - I wrote a month ago and have had nothing in response apart from meaningless leaflets and patronising notes.

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group