Made a claim against RBS for £852 + interest for charges, they replied with offer for £752 which I have turned down. Have just checked my account online as I received notification of two further charges of £29 on the 5th April, but also on the 5th a deposit of £752 (charges refund) which brought me well within the limit. So £58 worth of charges applied when I wasn't overdrawn - on money I never agreed to!

Write to them again saying that you have already rejected their offer and instruct them to take the money out immediately. Ensure taking the money out doesn't send you overdrawn again!!!

Are you saying the charge was being applied on the 5th or the offence was made on the 5th? Your charges are applied in arrears, basically you are charged for last month's "offences" this month. So if the charges were being applied on the 5th of this month it doesn't matter if you were in credit this month, the charges are relating to you being overdrawn or missing direct debits or whatever LAST month.

This is a Virgin One Account(RBS) and both offenses (returned d/d) were on the 5th and charges are always applied the same day with the One Account , but cannot believe they have still applied them even though they have put the £752.00 charges refund back in on the 5th.

Have just sent the good lady to pay some funds in before I ring them up. They have also threatened on the offer letter that they will take away the banking facility on this account if I don't accept their T&C in future, can they do this considering this is a mortgage agreement?

The banks run a sweep of the system first thing in the morning to see what direct debits et al can be paid on that day and then bounce them. Any funds that are due on the account appear later in the day and therefore the direct debits have already been returned unpaid.

Quite often I've rung banks about this. Some (RBS in particular), providing that I tell them ON THE DAY OF THE DD that there are funds going in to cover a DD, manually force the payment through. Other banks are less helpful and state that once the automated system has bounced the payment there is no way to reverse it even if there is money in the account. I have had a blazing row in the middle of Nationwide about that

It's unethical how they do it but is obviously geared in a way that they can make the maximum profit from the situation ie you have no opportunity to correct your error on the day it happens.

It sucks if you ask me.

They get to keep funds in limbo and earn quite a pretty penny on all the money that is floating around for a few hours before it's credited to recipients account.....

I love banks, there's a streak of vampirism in all of them. Parasites! lol

Yes, We squat them and they die!!!