Hi

After reading all the facts etc we sent our 1st letter on 15th march 2007 to the following:

Royal Bank of Scotland plc

Customer service/complaints

36 St Andrew Square

Edinburgh

EH2 2YB

We have had no reply but the letter was signed for on the 16th march, so we have now done our LBA letter, ready to post tomorrow.

Hopefully we willl get a reply this time.

All the best

Hi

Just starting to get a bit worried as we have had no replies from either letter we have sent, can anyone please let us know if they used the address we sent to and if they had replies! Thanks for reading and your time and help much appreciated.

14/03/2007 ~ Request for repayment of charges ~ Signed for 16/03/2007

NO REPLY

02/04/2007 ~ LBA ~ Signed for 05/04/2007

NO REPLY

Hi serable, I sent LBA recorded delivery to

Royal Bank of Scotland

Customer Relation Unit

Retail Support

The Forthstone

56 South Gyle Crescent

EDINBURGH

EH12 9LE

e-mail [email protected]

Good luck

Hi serable, Thanks, Im sure if youve claimed for basic charges you will get an offer of full refund, phone them, e-mail them just before the 8 week deadline is up, should be Mon/Tues comming.

Good Luck

Hi Serable,

Maybe a little call to the CRU unit or an email would be worthwhile if your worried but I am sure your letter would get to the correct place in Edinburgh. I sent all mine through my local branch.

My initial letter (prelim) was received by RBS on the 14th March. So, I am only a couple of days ahead of you. Don't worry about not getting a reply to any letter - I didnt either. Although they did say they sent an acknowledgement on 6th April ( ) Sandy Watt assured me in an email yesterday that I would receive an offer before the 56 day FSA deadline which is the 9th May. According to a CRU worker over the phone RBS usually send an offer in the 7th week so I would expect like dangler8 said you should receive a letter next week hopefully.

superward

Hi Serable

I posted mine to the same address on Monday and i got a reply today. Just keep going!!!!!

Hi ayrshirelass I assume by reply you mean the " investigating your compaint" generic letter

Yes thats what i mean, but at least it is an acknowledgment

Hi ayrshirelass

thanks for your post. I have now emailed them (Sandy Watt) and have to accept the email as acknowledgement, so they said that under FSA regulations they have 8 weeks to investigate!! That means up until 12th June, so it's a waiting game. Hope you get your sorted out soon. Good Luck

Hi serable, Thanks, Im sure if youve claimed for basic charges you will get an offer of full refund, phone them, e-mail them just before the 8 week deadline is up, should be Mon/Tues comming.

Good Luck

Hi Dangler8

Unfortunately the 8 week deadline started from the 17th April as Sandy stated in her email that this was the acknowledgement and therefore it's 8 weeks from that date, even though she said a letter had been posted on 6th April. Never mind, 8 weeks is until 12th June, so not long really!!

Enjoy your money!

Serable, thats crap the 8 weeks is from the date they signed for prelim

16/03/07. You are entitled to take your complaint to the FSO if you dont want to hang on waiting.

WE WON!!!

Got an offer letter yesterday for the full amount!

Well done to you!!!!!!!!!!!!!!!!!!!! Thats fab news hope you enjoy spending all those pennies.