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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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House of Commons Whistleblower meeting


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Press Release

 

 

ANDREW GEORGE MP

HOUSE OF COMMONS

LONDON SW1A 0AA

NEWS RELEASE

 

Friday 30th March 2007 For immediate release

 

GEORGE BLOWS WHISTLE ON BANK CHARGES

 

Banks who charge their customers disproportionate fees for exceeding their overdrafts or writing cheques that bounce are to be targeted by Andrew George MP after a meeting he hosted in Parliament yesterday afternoon with an informant on the BBC ‘Whilstleblower’ programme.

 

The member for West Cornwall and Isles of Scilly constituency of St Ives has consistently urged Government Ministers and the Office of Fair Trading to clamp down on banks who he says exploit the very vulnerable position many poor customers find themselves in. He will raise further questions with the Department of Trade and Industry (DTI) about the former Yorkshire Bank employee’s claims that customers were being charged more than £30 for processes – such as bouncing a cheque – that cost the bank less than £2.

 

Mr George said: “These penalty charges extort money from those who can least afford it. The law is clear in this area. Penalty charges are permitted for the recovery only of losses caused by a contractual breach. Penalty charges which make profit are unlawful under Common Law and The Unfair Terms in Consumer Contracts Regulations 1999.

 

The Government is pushing and cajoling pensioners and benefits recipients away from the Post Office counter and into the arms of the banks with an appalling track record of exploiting the vulnerable position of their poorest customers.

 

Mr George met the informant alongside the Consumer Action Group, an organisation established in January 2006 which pursues consumer rights for no profit. Thus far 6,500 members have claimed back unlawful charges worth some £10million from banks.

 

Mr George is also working with ‘Bob the Bankbuster’, the Cornish bank campaigner Bob Egerton.

 

ENDS

 

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Excellent work BankFodder and Yoda. Another nail in the YB coffin.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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