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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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MCPR Vs Lombard Direct (part of RBS)


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I am currently behind on my payments (missed 4 :( ) to Lombard Direct. It appears from their notepaper, that they are part of the RBS Group - Can anyone confirm please ?

 

Also does anyone have the address that I should use to send them my DPA letter ?

 

Ta very much :(

S.A.R - (Subject Access Request) sent to NatWest 30 March 07

Statements received 2 May

SAR sent Barclays 30 March 07

SAR sent Barclaycard 30 March 2007

SAR sent RBS 5 April 2007

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Loans provided by Lombard Direct, a trading name of The Royal Bank of Scotland plc, Lombard House, 339 Southbury Road, Enfield, Middlesex, EN1 1TW.

 

Taken from the front page of the lombard direct website. I'd say just send it to the address listed there!

HBOS Student Visa - DPA sent 30/03/07

 

HBOS Student Current Account - DPA sent 30/03/07

 

HBOS Current Account - DPA sent 30/03/07

 

Capital One Mastercard - DPA sent 5/04/07

 

BRING IT ON!!!!

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Loans provided by Lombard Direct, a trading name of The Royal Bank of Scotland plc, Lombard House, 339 Southbury Road, Enfield, Middlesex, EN1 1TW.

 

Taken from the front page of the lombard direct website. I'd say just send it to the address listed there!

 

 

Thanks David :) And Good Luck !!

S.A.R - (Subject Access Request) sent to NatWest 30 March 07

Statements received 2 May

SAR sent Barclays 30 March 07

SAR sent Barclaycard 30 March 2007

SAR sent RBS 5 April 2007

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Don't know if this will be of any use/help but.....

 

Lombard Direct have refused to accept my token payment 'offers' of £5 per month, despite them having sight of my personal budget sheet & list of creditors.

 

They have therefore issued me with a section 87(1) Default Notice - and charged me £25 :mad: for the 'pleasure'. Their (standard) letter waffles on about me contacting them to discuss any payment difficulties I might be having, and any proposals I have for clearing the arrears. Of course, they have already had all this info in writing. I have made a claim on my payment protection insurance (as a result of my redundancy) of which they are aware (but seem to choose to ignore). However, their Insurance Company (unlike several others to whom I have made claims) have not yet made any payments to Lombard.

 

I therefore wrote the following letter (mostly cribbed from another web site) which, I hope might make them reconsider (I've had no response as yet)

I note that regrettably we are unable to reach a satisfactory compromise in my case. As I have already explained, I can only afford £5 per month at the present time and this is the only realistic payment proposal I can make bearing in mind my personal budget sheet and list of creditors I sent your company on xxxxxxxx.

I have been advised that under the Debt Collection Guidance issued by the Office of Fair Trading that your company are in breach of the Guidance under the section concerning physical/psychological harassment - section 2.6. (f) which covers unfair practices - i.e. pressurising debtors to pay in full, in unreasonably large instalments, or to increase payments when they are unable to do so. As set out in my previous letter I cannot increase my offer to you and I am advised therefore that your company is in breach of the above code.

As you should also be aware, I am pursuing a claim on my payment protection insurance and I understand from the Insurance Company that they will be shortly, if they have not already, be contacting you to request details in respect of my account.

Until such a time as the Insurance Company settle my claim or my circumstances change, the offer of £5 per month is still open to you to accept.

This might be of use to someone - I will let you know of course how I get on with dear Lombard. !! :)

 

PS I haven't started the ball rolling yet re their charges as I have just started 3 other claims - SARs sent today - but I will in due course !!!

S.A.R - (Subject Access Request) sent to NatWest 30 March 07

Statements received 2 May

SAR sent Barclays 30 March 07

SAR sent Barclaycard 30 March 2007

SAR sent RBS 5 April 2007

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Update:

No response from Lombard (I'm not really suprised) my guess is that they will sit back until the default notice kicks in at the end of next week (even though my Payment Protection Insurance should have made payment(s) by then).

 

So I feel a SAR coming on !!!

 

Watch this space :)

S.A.R - (Subject Access Request) sent to NatWest 30 March 07

Statements received 2 May

SAR sent Barclays 30 March 07

SAR sent Barclaycard 30 March 2007

SAR sent RBS 5 April 2007

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There I was - trawling through the net - as you do :)

 

Found this on a Lombard direct loan terms and conditions agreement (at Lombard Direct Loans - Terms and Conditions - not including Loan Payment Protection )

 

Your account is with The Royal Bank of Scotland plc trading as Lombard Direct. We are a member of The Royal Bank of Scotland Group (the Group). For information about our Group of companies please visit www.rbs.com and click on "About Us", or for similar enquiries please telephone 0131 556 8555 or Textphone 0845 900 5960.

 

Think I will address my SAR to them !!

S.A.R - (Subject Access Request) sent to NatWest 30 March 07

Statements received 2 May

SAR sent Barclays 30 March 07

SAR sent Barclaycard 30 March 2007

SAR sent RBS 5 April 2007

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