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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Interesting Logbook Loans info


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A number of interesting credit reports have made their way into my possession regarding Logbook Loans and associated companies, which I thought I'd share

 

Nine Regions Ltd (the company that actually issues the loans)

 

Creditline Recommendations

 

Graydon Rating 0D

Less than GBP 1 -

 

Monthly Credit Guide GBP 0

 

Risk Category HIGH RISK

 

No Turnover The company's balance sheet total is less than GBP 5,600,000 and is a medium sized company as defined by the Companies Act. It is not required to disclose turnover but it is likely to be in the range of GBP 2,800,000 - GBP 11,200,000.

 

No Pre-Tax Profit The Company is exempt from the requirement to file a Profit Loss Account. We note that the difference on the Shareholders Funds shown on the Balance Sheet is GBP 1,248,000 decrease. This suggests that the Company may have made a post-tax loss of GBP 1,248,000.

 

Working CapitalThe company's working capital deficiency increased in the period and now totals GBP 1,842,000.

 

 

Logbook Loans Ltd (The company who do all the advertising/ own the website - the "public face")

 

Creditline Recommendations

 

 

Graydon Rating 0D

Less than GBP 1 -

 

Monthly Credit Guide GBP 0

 

Risk Category HIGH RISK

No TurnoverThe company's balance sheet total is less than GBP 2,800,001 and therefore this is a small company as defined by the Companies Act.It is not required to disclose turnover but it is likely to be less than GBP 5,600,000.

No Pre-Tax Profit The Company is exempt from the requirement to file a Profit Loss Account. We note that the difference on the Shareholders Funds shown on the Balance Sheet is GBP 83,000 increase. This suggests that the Company may have made a post-tax profit of GBP 83,000. Working Capital The company's working capital deficiency reduced in the period and now stands at GBP 189,000.

 

 

Logbook Loans (UK Regions) Ltd - The company that employs all of the reps

 

Creditline Recommendations

 

Graydon Rating SN (Special Rating )

 

Monthly Credit Guide GBP 1,000

 

Risk Category ABOVE NORMAL RISK

Graydon Ratings are explained here - (pdf - requires adobe reader)

 

http://www.graydon.co.uk/UKPublic/UKPublicImages/GraydonRating.pdf

 

Bearing in mind that one of Europe's leading corporate credit reference agencies rates all of these companies as either HIGH or ABOVE NORMAL risk - the question has to be asked as to whether they are fit to be holding valuable vehicles as security. Especially when the company holding the securities (Nine Regions Ltd) has a monthly recommended credit limit of below £1. If the boot was on the other foot, would YOU lend them YOUR money? Or trust them with your valuables as security??

 

***The information presented here are extracts from more in-depth documents which are available if anyone wants to see them. I also have home addresses of all of the directors of these companies, which is public domain information, but I will not post them on the forum. Opinions are mine alone and should not be acted upon without professional advice if you are in any doubt***

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Sorry to the bearer of bad news lbl, but none of that is news-it's history!!.:D

 

Why dont you enquire upon them nine regions etc etc about the period when they were operating without valid consumer credit license's such as to cover chelsea park investments ltd, obiously they could'nt afford the fee's poor sods!!.:eek:

 

I know one thing though it sure did cost them big time, and i have the docs to prove it "Non -Disclosure" that is, ohhh btw i'm still waiting for the elusive "I won" bit against Lbl ltd!!.

 

Regards.

CaLL Me On INTeRNeT CaLLS @ "NoBBY_ONLiNE":D

 

NB: Any advice given ?(if any) is given freely and without constraints,it and any information is based upon personal knowledge and personal experiences and/or views it should therefore only be regarded as advice and not a statement of the law, for that you should seek professional legal advice!.

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Oh for god's sake - I didn't say it was new information, just that it may be of interest to those with Logbook Loans issues to know a little more about what they're dealing with. I do that you see. If I have info, I post it for the benefit of those who may be able to use it.

 

If you are under a non-disclosure agreement then keep your trap shut

 

Otherwise post what info you do have that might actually help someone else and drop the "i know something you don't know" act - It's not big and it's not clever and it helps no-one.

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V J R has been asked on many occasions to share what info he can with other members of the site, but he has refused/ignored all the polite requests up to now. I have to wonder why bothers to post as his contributions are of very limited use and go against the general ethos of this excellent site.

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calvi - they are neither. The reports come from Graydons, who assess credit worthiness by the financial strength of the company. The report is compiled from publically available information and is available to anyone via free trial and subscription.

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Without revealing too much at this stage, it appears that at least one member of this forum has possibly had their car taken unlawfully by Logbook Loans by virtue of an improperly executed agreement. Awaiting verification.

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Another tid-bit - apparently Logbook Loans have allegedly very recently instructed all of their representatives to take photographs of their customers with the car (and have issued all reps with Polaroid cameras for this exact purpose) because of an upturn in the number of customers claiming that someone else must have taken out the loan.

 

Does this suggest that the ID requirements up until now have been inadequate?

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My sentiments exactly and further i would suggest that all so called "interesting info" posted by lbl is also taken also with a pinch of salt!.:eek:

 

One more thing the photograph taking is not new, it is and has been practised at some locations for some time now?.:D

CaLL Me On INTeRNeT CaLLS @ "NoBBY_ONLiNE":D

 

NB: Any advice given ?(if any) is given freely and without constraints,it and any information is based upon personal knowledge and personal experiences and/or views it should therefore only be regarded as advice and not a statement of the law, for that you should seek professional legal advice!.

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@WycombeMariner - Thanks, I'll take your comments on board, however Graydon's reports only confirm what I already knew about the companies concerned and could not verify from other sources.

 

My sentiments exactly and further i would suggest that all so called "interesting info" posted by lbl is also taken also with a pinch of salt!.:eek:

 

One more thing the photograph taking is not new, it is and has been practised at some locations for some time now?.:D

 

 

To anyone who is currently taking on Logbook Loans, take what you will from my posts, use what can be used in your particular case and leave the rest.

 

@V_J_R Until this week, photographing customers has been done when other forms of photographic ID (passport, driving license etc) could not be provided. As of now, reps have been instructed to photograph ALL customers regardless of ID provided. This, is new.

 

I will not get into a pi**ing contest here. Stop trying to draw me in to one.

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Another tid-bit - apparently Logbook Loans have allegedly very recently instructed all of their representatives to take photographs of their customers with the car (and have issued all reps with Polaroid cameras for this exact purpose) because of an upturn in the number of customers claiming that someone else must have taken out the loan.

 

Does this suggest that the ID requirements up until now have been inadequate?

 

Hi lbl

 

Very interesting info, certainly they have started this for a reason, not the norm to take photos of clients for any other type of loan, bit wierd actually, I would have told them where to go if they asked me to do that, they will be asking for blood samples next :lol:

 

I am not sure how long this type of loan has been available, I always thought it was a newish [problem], i had never heard of it before I got involved with them. Which ever way I can see the cracks forming throughout the whole process and even if they do alter or add to proceedures It is a bit late now

 

kind regards

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