Hi there am just posting as my partner has had the maddest conversation with one of their employees !

Basically she has a Personal Finance Loan for some 2 grand with them and has been making reduced payments due to a change in circumstances for some 6 months this agreement is nearing an end (the reduced payments) and is up for review.

She has been paying 14.02 a week as agreed

They have paused the interest on the account.

She received a letter today from them and on the back it mentioned Collection activity charges which total 145 from the past 3 months !!

she rang up to query this as it appears the money she has been paying every week isnt stopping these charges !!!

the advisor was quite reticient about it all and said well everyone has these charges etc we have paused the interest and no you cant claim them back as this isnt a bank account !

these guys are mental so am gonna send a sar tomorrow !

and another thing whats the right address for these @@@@@'s !!

i have got BLACK HORSE FINANCE LIMITED

25 GRESHAM STREET

LONDON

EC2V 7HN

Company No. 02123008

from companies house search

but on the letter it says

Black Horse Finance Ltd.

Collections

St. Williams House

Tresillian Terrace

Cardiff

CF10 5BD

or

Ground Floor

Stewards House

St Edwards Court

London Road

Romford

Essex

RM7 9QD

or

Mario Yianni

Compliance & Admin Executive

Blackhorse

Compliance & Admin

116 Cockfosters Road

Barnet

EN4 0DY

??????????????????????????????

hi i always use the cardiff adress and it gets to the right people

Yes, I also dealt with Cardiff but expect you will end up dealing with Sechiari, Clark & Mitchell, their solicitors, who write from a similar address. Interesting to see that you managed to get interest frozen as they clobbered me for the lot and in court!! Good luck with them and watch them seriously closely.

Bloodyhell so you ended up losing in court ? they are a bit crazy have snet my partner a default notice today !

There were many problems with my case, on both sides, but if you/your partner have been paying what was agreed I dont see how they can take any action against you. I think they need to issue 3 defaults prior to summons but others on here will know the full measure.

oh right well have just received a default notice and suppplemental notice from the office in wales plus a letter saying they are freezing interest from the office in meadowhall sheffiled in the same day ! this is really weird !

IMPORTANT - YOU SHOULD READ THIS CAREFULLY

This is a default notice served under S87(1) of the Consumer Credit Act 1974. It relates to your agreement with us numbered 753130790. The agreement says that you must make all payments on their due date. You have broken your agreement as there are arrears of £xxxxx

. To remedy your breach you must pay us these arrears before 12th April 2007.

IF THE ACTION REQUIRED BY THIS NOTICE IS TAKEN BEFORE THE DATE SHOWN NO FURTHER ENFORCEMENT ACTION WILL BE TAKEN IN RESPECT OF THE BREACH.

IF YOU DO NOT TAKE THE ACTION REQUIRED BY THIS NOTICE BEFORE THE DATE SHOWN THEN THE FURTHER ACTION SET OUT BELOW MAY BE TAKEN AGAINST YOU (OR A SURETY)

If the arrears are not paid to us before 12th April 2007 days we will:

 

(a)Demand payment of the outstanding balance of £ 2,225.92

(b)Enforce our rights to charge interest on that balance until it is paid

©Enforce our rights under the terms of the agreement against you

If you do not paw (he arrears before that date this notice is to be treated as our demand for payment of the balance.

Agreement Number: xxxxx

Dear Mrs xxxxx

We have decided as a concession, to apply an interest rate to your agreement of 0.00%. This is lower than your contractual rate of interest. This rate will apply until 01/09/07. From that time we will apply to your agreement your contractual rate of interest. We reserve the right in our discretion to withdraw this concession at any time.

If you settle your agreement early however, we MAY calculate your settlement figure using your contractual rate of interest.

If you have any queries please contact us, quoting your agreement number. Yours sincerely

Hi there - I assume that (you) have missed a payment and that is why they are issuing a default notice. They've given you till April 12 to bring it up to date. If you can, make sure you do that and keep a record of it. You may get another notice, and, each time you do they will slap on a charge for it, but you may be able to argue that to be waived if the payment is up to date at that time. You could claim the Collection charges as non-proportionate penalties, separately, however, when I started that process, they summonsed me to court and could do it because I WAS IN ARREARS, under the contract I had with them, and as they state in their notice to you, they can call in the whole amount and claim the interest at the original rate, plus their costs. Even if it seems immoral they will have the right to do it and no doubt will. Now, I believe, if you make a claim against them first, they may not be able to issue claims against you, BUT not sure, as the charges are separate issue? ANOTHER on this site may know more on that. Help?? do come back and let us know......Lyn

Donbracho - was reading through this thread again, if you have an agreement to pay reduced amount and it is/was up to date, why are you getting collection charges at all?? must say - I had a letter reviewing my interest rate from BH on the same day as the summons, SO THE RIGHT HAND DOESNT KNOW WHAT THE LEFT IS DOING, keep copies of everything and write to them querying same. GOOD LUCK.

i knowmy friend this is well bizarre aint it ! have issued a SAR and CCA request and am gonna write a letter asking what is going on ??

right this is what i have drafted so far any pointers would be apprciated !!

I am writing reguarding a rather odd conversation I have had with one of your employees on the telephone date XXXX

In this conversation certain matters came to light of which I am not happy,

I was informed by them that though I am paying an agreed amount weekly at a reduced rate (due to severe change in circumstances)

and even though I always pay on time as agreed I am being charged Unpaid Charge fees, when I asked what these unpaid charge fees were for was told as wasn’t paying the full amount would be charged anyway !

To help me to understand this I require that you to send me a complete breakdown of costs and charges, as you are required to do by law when asked.

 

 

hello all just an update on the bizarre goings on with black horse have received S.A.R - (Subject Access Request) information back, with copy of agreement ,statement of account,account notes etc

however no mention ie a date time or reason why collection activity charges have been made at all !

plus they have issued default notices to my partner whilst she has been making the agreed payments of which they have sent a copy !

have to draft the mother of all letters and send to the meadowhall branch the compliance dept and the hq.

gotta include :

weird conversation she had with lady from local branch informed that being charged 175 for no reason is normal and so what if you cant possibly pay off the loan if you stick to agreed amount 14.02 a week ?

its tough !

give up your car even though she is reg disabled and needs it !

fees are unlawful, in the info received no mention is made of when where or why have been charged them !

why were default notices issued when was paying agreed amounts ?

why was a letter confirming that interest was to be frozen only after my partner mentioned it in the conversation when it was agreed months ago - can she claim that interest charged since repayment plan was rearranged ??

Blackhorse secured loan

*I am in arrears by £933.45 and on a agreement to pay them back so paying extra each month

total paid so far £14,958.62

I have requested a list of all my payments and what they have charged on my account

as I have struggled to pay it back but working hard too

I'm in arrears by £933.45

and looking at then statement they have charged me £30 x 35 times TOTALS £1050

for what they call a COLLECTION ACTIVITY FEE

I DID COMPLAIN A WHILE AGO SO THEY REFUNDED ME £100 SAID IT WAS THE BEST THAT THEY COULD DO

it appears since I took out the ten year loan in april 2008 for £16,000

I have struggled paying the loan back but have paid approx. £14,958 OVER THE LAST 5 YEARS

IF I WAS TO PAY OFF THE LOAN TODAY

I OWE A OWE BALANCE OF £13110.86

THEY SAY ALSO THE COLLECTION FEE WILL BE OUT SATNDING £905

AND I'M IN ARREARS £933

so I still owe them £14948.86 : (

yet I've paid

total paid so far £14,958.62

can they charge me these collection activity fees

and the interest soo high ..

when I spoke to one of the advisors there they did say people don't realize how high the interest is too

right

I also know of other people in the same position with the same company

ANY HELP PLEASE