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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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I know I am incredibly thick when it comes to money matters but I cannot get my head round what interest I can claim. Filled in spreadsheet for charges eg. unpaid DD, cheques, etc. and each entry gives an 8% interest figure. Is this what I claim and enter into the preliminary letter or is this the interest that I can claim later if it goes to court?

Each month I have two "Charges to (date)" and an interest charge also. Is this the interest amount I should enter in the preliminary letter?

Sorry if this makes sense to some you on this worthy site - but it means b***** all to me!

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you cannot claim interest listed on your statements back

you cannot claim 8% until you file to court on the MCOL website.

[for now just delete the interest column - then print the spredsheet & attach to pre-lim letter]

 

however, you COULD claim contractural interest on all your charges from date they are taken till date of claim going in.

 

there are many threads to read.

p'haps the best is:

why is no-one claiming contractural interest [or alike]

use the search facility

 

dx100uk;)

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you can claim back the overdraft interest relating solely to the overdraft caused by the charges. The complex spreadsheet calculates the interest you can reclaim - you need to enter charges, interest debited and account balance. This is the interest referred to in the prelim letter.

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Forgive me, guys but alot of your language goes staight over my head.

I'll try and make it simpler for me to understand!

On my first attempt at simple interest the total amount of charges is £4,385 and the "interest" on this is calculated at 8% to be £1.729.35.

On my second attempt at complex interest the totals read as follows:

Penalty charged: £1,527.38

8% on penalties: £454.65

Interest on penalties: £224.41

8% on interest on penalties: £58.24

 

So, what is the amount of "overdraft interest" entered on the preliminary letter.

Again I'm sorry if this makes me sound a complete thicko but I ask you to be patient with me!

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why is there such a big difference between the two spreadsheets?

 

penalty charges

 

1st s/s £4385

2nd s/s £1527

 

8% interest (which you dont claim until court)

1st s/s £1729

2nd s/s £512

 

??

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Thanks for replying, Bong.

On the first s/s I entered all charges for unpaid DDs/unpaid cheques and card misuse. Total: £4,385.00

On the second s/s I entered the monthly charges and interest charges. Total:£1,527.38

Should I be claiming both together? ie. £4,385 + £1,527.38 = £5,912.38

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what do you mean by the monthly charges? are they penalties?

 

you should enter everything on the one spready, either the simple one (penalties, 8% interest and no overdraft interest) or the complex one (penalties, 8% and overdraft int).

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ok then, what sort of account is this, business or personal? are the monthly charges always the same fixed amount and do you know what they're for?

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It's a personal account.

There are in fact two charges each month: one is for a fixed amount in most cases ie.£30. The other is a varying amount, different each month.

There is no mention what they are for.

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well I can't be sure what the £30 charges are for. see this link here http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland/57649-rbs-list-all-charges.html#post481507 it might have the answers. was it multiples of £30 up to £90? in which case it would be the referrals penalty charge. the other amount is the monthly overdraft interest.

 

so, if you're satisfied that the monthly charges of £30 are reclaimable, choose one of the spreadsheets and enter all charges together (£4385 and £1527.38 - are you sure about the 38p? penalty charges are usually round amounts) and if you're using the complex spreadsheet, the overdraft interest in the other column with your account balance, to work out the proportion of overdraft interest you can reclaim.

 

does that all make sense?

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It may also be worth you read through this

 

Stuck with RBS charges? Click here!!

 

If you have a royalties account, you aren't entitled to claim this charge. If you have loanguard on your overdraft (this could be the varying monthly charges) you aren't able to claim this.

 

Have a read through the thread I've comiled above, it helps identify what, if any, of the monthly charges you can claim. Coupled with the link Bong gave you, that should help you determine what you are claiming for.

 

 

___________

Your feedback is always welcome. If you have thanks, tip my scales and let me know....If you're unhappy then speak to HydraUK :D

 

If you have any questions, you will get much better help by posting it on the forums and directing me to it as there are far wiser people around than me ;)

 

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 1 month later...

This is hardly the place for a family conversation! If you're good you can have my Yamaha - so why don't you get bike lessons and a licence a.s.a.p ?

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