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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lady in distress......RBS Tesco Card


Clare11
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Hi everyone.....

I have a problem.....

I am claiming back money from the RBS Tesco card and all correspondence has gone to the Edinburgh Head Office. Not surprisingly they would not pay the charges back but offered a small amount provided I signed "my rights away"...smiles.

So naturally enough I filed against them ONLINE and named the RBS , Edinburgh a the respondent.

This morning I checked the claims progress only to see that it is being queried and the following is why....

 

Its important you know that I live in Northern Ireland.

 

Re: XXX V ROYAL BANK OF SCOTLAND

I am unable to process your documentation until the undernoted matters are attended to:

Your small claims application requires service in Scotland. I have endorsed the application with the required certification, which you are required to sign and date before returning. Before you decide to proceed with the application it is important that you are aware of the following factors:

1. It takes longer to obtain a decree as additional time is required for service outside the jurisdiction.

2. If you are sucessful in obtaining a decree and wish to enforce it, you can only enforce it through the

enforcement procedures in Scotland.

3. It is possible in most cases to initiate proceedings in Scotland where the defendant resides.

If you would like further information on the registration or enforcement procedure in Scotland you should

contact the Keeper of the Registers in Edinburgh (Tel No 0131 6596111).

However, if after considering these factors you decide that you wish to proceed in this jurisdiction, please

return the forms and I will process them for service.

Yours sincerely

XXXX XXX

 

I know we are governed here by English Law .......so SHOULD I have filed against them at their English Head office or would this cause even more problems as they would have no claim details.

Its soooooo confusing.

 

As you can see the court is sending back all the paper work concerned .

What would you advise.

YOu see I will probably have to file a claim against the Bank of Scotland at a later date so I would appreciate your thoughts on the matter.

 

Kind regards

Clare

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