I received my bank statements this weekend & have put my charges into the simple excel spreadsheet which calculates 8% interest. Am I right in thinking that I cannot claim this interest unless the case goes to court? Please can someone explain to me in simple terms what interest I can claim & whether it is worth claiming, my total amount of charges is £2717. I don't want the case to go to court & lose because I don't know what I am talking about!

Any advice would be greatly appreciated, thanks, Lisa x

Also what would be considered an excessive charge? The smallest amount I have been charged is £15 & the largest £90. Can I claim the £15 charges?

my understanding on the charges is that you don't claim for the account charge, which is £15 at the mo I think for Royalties Gold/Prem but anything over that amount. On mine I had mostly £43 ie £15 plus £28 unauth o/d fee.

Hope that helps.

Thanks for your reply. The £15 charge is after I have duducted the royalties fee. Does your statement tell you exactly what the charge is for? Or does it look something like this-

CHG 07FEB TO A/C ********

Would this be an overdraft charge?

I'm assuming the REFERRAL CHARGE is for bounced cheques & direct debits etc?

A Royalties Gold account cost £12, so if you are being charged £15 is is not a Royalties fee.

Here are the charges that RBS made to my account - all of which you may claim back.

CHG unpaid item(s) CHQ £38.00

CHG card misuse £35.00

CHG unpaid item(s) DD £38.00

CHG to A/C ******** £28.00 (this is monthly, in addition to other charges)

You may also claim the REFERRAL CHARGE in full.

Thanks for your help, I have the standard royalties acc which is £6

I've finished my preliminary letter & the spreadsheet & I've deleted the 8% interest column. Is it ok to send to the manager of my local branch?

Your bank manager will only have to forward it so why not send it here?

Royal Bank of Scotland

Litigation

1 Princess Street

LONDON

EC2R 8PB

Hi there I would send it recorded delivery (£1) to the bank address in Edinburgh, see bank contacts.

whoops, i've sent it to my local branch, but I have sent it recorded. Do they have 14 days to reply from when they receive the letter or from the date on the letter?

I will keep you posted on what happens, thanks for your help

A Royalties Gold account cost £12, so if you are being charged £15 is is not a Royalties fee.

The Royalites Premier account costs £15, so a £15 charge could be a Royalties fee - not in lisa's case albeit, but just so you know.

Thanks for that info T4FF

The prelim letter was received on 27th March so their 14 days would be up on 10th April. I was just wondering if I need to allow for bank holidays over easter or if I haven't heard anything by 10th April do I go ahead & send the LBA letter?

I haven't heard from the bank so I am thinking of sending them another letter saying that because they have not responded to my earlier letter, I now intend to claim for the interest too. I believe the interest would be 18.25%. Does anyone know where I can find a spreadsheet that calculates this interest?

Am I being greedy? Should I just carry on with my original claim & send the LBA. Has anybody else claimed for the interest & won the full amount back?

Lisa,

You shouldn't expect a response from them, the don't HAVE to response and in any case, I know from reading around the RBS forum that they are suffering a heavy backlog right now. Couple this with the bank holiday, I'm not surprised you haven't heard from them.

You were right in post13 - next is to carry on to your LBA. You should get a response to that though!! That said, it has been reported that LBAs are being caught up in the backlog too.

Personally, I wouldn't amend my claim as a retaliatory action - I don't think your reason for doing so is fair.

Thanks T4ff for replying to my post. I will send the LBA tomorrow, if there is a backlog should I allow longer than the 7 days?

well the LBA on this site has a deadline of 14 days not 7. No, don't allow them extra time just be aware of it at this stage. You can make a decision on what you want to do once the 14 days are up...