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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Longman VS Cahoot


Ollie1982
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Ive now sent my initial letter to Abbey National Cahoot, im slightly wary as to what their response will be, as they have always been quite sharp with me in the past, stating its my responsibility to maintain my account and that they have every right to charge me £30 for going £0.73 over my limit, due to interest they have added!

 

Has to be close to £1000 they have charged me over the years, but im not forking out £5 PER MONTH for a paper statement, so ive guesstimated the amount. Fingers crossed

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Why haven't you sent a DPA request. Haven't you read the FAQs??

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  • 1 month later...

Hi Ollie, don't worry. They sent me all my statements without charge. I am claiming a similar amount and should be resolved by the end of this month (Hanson v Cahoot), so hopefully should give a good indication of how they will play it.

Good luck!

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There is a guide available in the libary .

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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  • 1 month later...

I can understand the nerves Ollie, I had them when I had to sue the Abbey.

Just be positive and remember that its your money that you are getting back, that they didnt have the right to take in the first place - as in if their charges were fair and honestly reflected their costs, then they can have the money but instead they expect us to believe it costs them 32 quid to bounce a direct debit...

 

oh dear I am ranting. :-(

 

Sorry.

 

I have to clear a credit card so that I can take Cahoot to court for the 400 quid they have taken from me for choosing to pay by standing order rather than direct debit....

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  • 1 month later...

Cahoot have offered me a 580.00 out of court settlement! im very happy with this.

 

Thanks to bankaction group for making this possible

 

How long i wonder will it take for them to cough up?

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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