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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fat Controller v RBOS


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I want to reclaim charges paid on my current account but am worried because my mortgage is also with RBOS and i would like to borrow money later in the year for work on the house.

 

Has anyone got experience of RBOS retaliating after a successful claim?

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totally different account. i had current account with rbos and a loan with them. claimed back charges from current account, didn't effect my loan with them even though it was in arrears with them at the time.

rbos prem letter sent 25th aug 06

give me 10 more days letter received 2nd sept 06

lba sent 7th sept 06

settled in full 7/10/2006

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  • 2 weeks later...

I sent prelim letter with schedule of charges up to 28th Feb 2007. They have added more charges on March statement.

 

Can I update the schedule for the LBA or should I stick with the original schedule.

 

All comments appreciated.

 

FC

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Since I sent the prelim letter and schedule the bank have added more charges. Can I send an updated schedule with the LBA or should i stick with the original schedule?

 

Any advice please?

 

FC

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Probably best to start a new claim once this one has been successful.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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why dont you phone them to see if they will take the charge off? that happened to me, i phoned Abbey and they took it off, but i was only overdrawn by a few pounds and when i phoned them, they happily took it off as long as i put the few pounds back in within 24 hrs.

dont know if it i'll work but its worth a try.

mabey even when you send your LBA you can add it in then?

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  • 3 weeks later...

No response to LBA so issued NI at my local court today.

 

I attached a schedule of charges and interest using the spreadsheet in the templates library. I have only claimed the 8% S.69 interest. However, the court staff were querying the schedule and said that the judge would have to decide if it was ok. They seemed to be very unsure about the way it was set out i.e. multiple figures.

 

Has anyone had similar experience or is it just my local court not being used to this type of claim.

 

All comments helpfull

 

FC

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  • 2 weeks later...

Received 'Acknowledgement of Service' from Cobbetts today. Seems likely they will go down their std defence route.

 

I await their defence and request for further information!

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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  • 3 weeks later...

I thought I would post the Cobbetts defence to see if it differs from earlier versions. My POC was from the templates library for an N1. Schedules were sent at every stage.

 

 

 

DEFENCE

 

1. This defence is filed and served without prejudice to the Defendant's case that the POC do not disclose reasonable grounds for bringing a claim against the Defendant to recover the bank charges (and interest thereon) referred to in the POC or any other sum(s). In the event that the claim is not properly particularised then the Defendant will apply to strike out the claim and/or for summary judgement in respect of the same.

 

2. On allocation the Defendant invites the court to direct that there be a case management conference in order for the court to consider the making of appropriate orders to give the Claimant the opportunity to properly particularise the claim.

 

3. No admissions are made as to what charges have been debited to the Claimant’s bank account.

 

4. In relation to the allegation that the contractual provisions pursuant to which the charges have been applied are unenforceable by virtue of the Unfair Contract Terms Act 1977 (“UCTA 1977”) and/or the Unfair Terms in Consumer Contracts Regulations 1999 (“the Regulations”) and/or the common law, the Claimant is required to identify:

 

4.1 (a) the section(s) of the UCTA 1977; (b) the regulations of the UTCCR 1999 (“the Regulations”); and © the principles of common law relied upon by the Claimant in alleging that the contractual provision(s) referred to are unenforceable; and

 

4.2 the contractual provision(s) that the Claimant allege are invalid by reference to UCTA 1977 and/or the Regulations.

 

Until such time as these sections/regulations/provisions are identified the Defendant cannot (save as appears below) plead to the allegation referred to in paragraph 4 above. The Defendant therefore reserves its right to plead further to the allegation once (and if) the Claimant identifies the relevant contractual information.

 

 

5. In relation to the case of the Claimant that the charges must be reasonable within the meaning of section 15 of the Supply of Goods and Services Act 1982 (“SGSA”) the Defendant pleads as follows:

 

5.1 The Claimant is required to plead and prove the necessary factors (referred to in section 15 SGSA) concerning the contract between the Claimant and the Defendant which mean that pursuant to SGSA section 15 there is an implied term that the Claimant pay a reasonable charge for the service under the contract.

 

5.2 Further, the Claimant is required to plead and prove (a) that the bank charges which have been debited are unreasonable; (b) all facts and matters relied upon by the Claimant in support of this case and © what charges would have been reasonable.

 

5.3 In the circumstances no grounds are disclosed for a claim that the Defendant has acted in breach of SGSA section 15.

 

5.4 In the circumstances (save as appears below) the Defendant is unable to plead to this allegation beyond denying that it has acted in breach of SGSA section 15 as alleged or at all. The Defendant reserves its right to plead further to this allegation once (and if) the defects in the pleaded case referred to in paragraphs 5.1-5.3 above are addressed.

 

5.5 It is the case of the Defendant that the contract between the Claimant and the Defendant does not fall within SGSA section 15 because (a) the consideration for the service would be determined by the contract between the Claimant and the Defendant and (b) was not left to be determined in a manner agreed by the contract or determined by the course of dealings between the Claimant and the Defendant.

 

6. The Claimant’s claim for costs not being sufficiently particularised, the Defendant is unable to plead and reserves the right to plead upon further particulars.

 

7. Save as hereinbefore appears the Defendant joins issue with the Claimant on the claim(s) and denies that it is liable to the Claimant as alleged or at all.

------------------------------------------------------

 

 

 

All comments wellcomed.

If anyone sees any potential problems please let me know.

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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BUMP

 

Any advice on this defence?

 

Any words of wisdom?

 

Any points I should be wary of?

 

 

All comments wellcomed.

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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just a quick thought - but for section 5.2 wouldn't the report on Australian bank charge sizes and levels be appropriate for you (as evidence to your case)?

 

For sure I posted a copy on my thread, Atlantic vs RBoS - but I know of at least two other threads with it.

 

You're quite a bit more advanced than me....... so I've got a lot more 2 learn (and read)....... i really hope you get everything back now....

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Thanks Atlantic, I have downloaded the Australian report and am busy wading through it.

 

I received my AQ (N149) from the court today with a return date of 18 June. I have used the PDF format from the HMCS website and attached seperate sheets for section G - other information and for the draft order for directions.

 

All relevant info available on :

 

http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionnaires.html

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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good luck to you.......

 

from what i read there is some truly brilliant stuff in the australian report, which is relevant to what we are up to..... and most importantly it constitutes a "serious" recognized industry/ regulatory report - not some speculative media article which i think it's fairly obvious now that judges don't like (media stuff as evidence).......

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  • 2 weeks later...

Got my AQ through and filed at court on 06 June with the draft order for directions from the library. Cobbetts have until 18 June to file theirs.

 

Yesterday received offer from Sandy Watt for full amount of charges only. Sent back rejection letter 5 from the templates library adding the full amount of charges + interest + court costs should she wish to settle in full.

 

I await further developments!

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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Atlantic

 

Its not about 'bottle' its about individual circumstances and yours are different to mine. You chose what was right for you and good luck to you.

 

Received Cobbett's AQ yesterday. Nothing of any significance in it. Just the same old " claim not fully particularised, Claimant has no grounds to bring a claim".

 

We'll see about that mateys!!

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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Hi All

 

Recd court date today for early August. I will leave it a few days then contact cobbetts for settlement talks.

 

Will keep you informed !

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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Hiya Mate,

 

Me I wouldn't contact Cobbetts I'd stay stum for a bit if you contact them and talk about settlement they will think that you are ready to give in, let them contact you first, then you talk about settlement, mind you its your decision, you are the one to finally make the decisions

 

Keep going mate I know its hard believe me.

 

sparkie

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Hi FC...

 

I know I'm nowhere near as experienced as sparkie or many of the others on these threads who've taken their claims all the way through the court systems.... but for what it's worth I reckon sparkie's totally right in what he said - don't be the first to contact Cobbetts yet...... and wait for a bit nearer the court date.

 

Only from what I've seen they really are too scared to walk into that court room and will offer full settlement on your terms at last minute. I might be wrong, but from what I've seen doubt it!! ....so hand on in there for a bit more.....

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Thanks all for the support.

 

I don't mind waiting for Cobbetts to contact me. My bundle is completed and I have lived in a court room for the last ten years (albeit a criminal court) so am very familiar with the setting and the procedures.

 

I suppose I'm fortunate in that I understand how quirky judges can be and I would always expect the unexpected so I aim to go in prepared.

 

Watch this space!

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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  • 4 weeks later...

No response from either RBS or Cobbetts.

 

Bundle goes in tomorrow.

 

Court date early August (Judge has only allocated 5 mins. He is fed up with banks settling at last minute).

 

Wasted costs order I think!!

 

FC

Barclaycard: SETTLED AFTER LBA

Barclays 1: AT COURT

Barclays 2: WITH FOS

Capital One: SETTLED AFTER N1

Egg: SETTLED AFTER LBA

HFC: S.A.R - (Subject Access Request)

Lloyds TSB: S.A.R - (Subject Access Request) - WITH Information Commissioners Office

RBS: AT COURT

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