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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Offer after first letter but without interest


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Hi everyone, i sent a first letter taken from this site for £1521 + interest (£390), however the bank wrote back offering the £1521 but no interest. I dont know what to do as i havent filed a case in the court, am i just being cheeky about the interest or do i carry on with a second letter and threaten court action.

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Hi avantiblue,

 

Good news on the offer first and foremost. I would personally take the money and run. As far as I am told the interest can only be claimed in court.

 

A couple of quick questions...

1)Who did you send your original letter to? Branch/Customer Relations?

2)How long did the reply take?

 

I am waiting for a reply from my prelim letter and it seems it can vary from case to case when they decide to settle. I am clamiing a little less than you so hopefully I will get same result as you have! :lol:

 

Hurrah again for ya!

 

superward

superward vs First Direct - WON!!!

superward vs RBS - WON!!!

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Guest Mumofthreeboys
Hi everyone, i sent a first letter taken from this site for £1521 + interest (£390), however the bank wrote back offering the £1521 but no interest. I dont know what to do as i havent filed a case in the court, am i just being cheeky about the interest or do i carry on with a second letter and threaten court action.

 

I take it this interest is 8% s69 interest - if so, you can only claim this when you file at court.

 

You can claim a proportion of your overdraft interest and this should be included in your letters should you wish to work it out.

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I think the important bit is you clarify to us what you mean by "interest". Is it the 8% as MOTB has said, or is it debited / overdraft interest?

 

The interest seems too high to be debited / overdraft interest and if you have started with 8% then I would be inclined to accept this letter as you have essentially started off your claim wrong.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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i wrote an initial first letter claiming my charges back to my local branch, however the offer came from the following address, i now know that this is the department that deals with claims, so i suggest that you write direct to them

 

i did send a cheeky letter rejecting the offer asking for interest, however i will now send off the acceptance letter today and take the money they offered which was 100% of my charges.

 

Royal Bank of Scotland

Customer Relations Unit

The Forthstone

56 South Gyle Crescent

Edinburgh, EH12 9LE

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Thanks for the reply. I think you are doing the right thing by accpeting the money. Good to hear you sent the 1st letter to your branch...I did the same thing...sent letter to branch but still waiting. Not to worry though - got a PS3 today :D So, that will take my mind of the waiting on the postie which is torture! haha.

superward vs First Direct - WON!!!

superward vs RBS - WON!!!

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