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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Our very good friend as seen on Whistleblower


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Hello All

Time to expose myself I suppose. Bankfodder has encouraged me to join the conversations so I can clarify what I said last night. As Bankfodder has mentioned elsewhere on the site, the clip shown last night was just a tiny part of the filming. I need to clarify that the true cost of returning unpaid items when you have gone overdrawn is LESS THAN £2 as I said verbally. NOT 9p as some of you appear to have picked up from the spreadsheet. The spreadsheet was me explaining to Amanda how it worked & we used a simple debit & credit transaction to illustrate this. The BBC in true media style have shown the clip in such a way as to make it appear that I was showing the charges sheet.

Hope this clears things up a bit.

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"Our lives begin to end the day we become silent about things that matter" - Martin Luther King Jr

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I hope you don't mind Yoda, but I've copied your thread to the YB forum as there are some people here who I'm sure would like to meet you.

 

I can't stop saying it.

 

Thank you thank you thank you thank you.

 

This bank give us such a hard time it's great to get good news.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Yoda, you are, to us, a working class hero. This bank has given us all so much grief and you have given us all a ray of light. Well done girl

My YB account: S.A.R. 11/10/06: Prelim 09/02/07: LBA 17/02/07

Wifes YB account: S.A.R. 11/10/06: Prelim 23/11/06: LBA 27/11/06: Offer Rejection 17/12/06: MCOL 09/02/07

Joint YB account: S.A.R. 11/10/06: Prelim 09/02/07: LBA 17/02/07

My FD account: Settled

Wifes FD account: Settled

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wwwwoooooooooooooooooooo hhhhhooooooooooooo wtg yoda good for you the whole thing hadme jump on the sofas tytyty

WHEN THE WORLD GETS IN MY FACE I SAY HAVE A NICE DAY :lol:

 

MY SUCCESSESS

HSBC £5,735.35 :D

MUM IN LAW £2112.00 WIN FROM HALIFAX :grin:

MUM £3580.00 WIN FROM NatWest :grin:

AUNTIE 2 NATWEST WINS £1865.00 AND £2541.00

EQUITA BAILIFFS £293.00 REFUND :grin:

MBNA £871.16 WON WITH CI AT 24.49%

WELCOME FINANCE CHARGES £600 APPROX didnt even need letter lol

CAP ONE WON WITH CI AT 29.9% £994.26

 

CLAIMS ON THE GO AT MO

mbna ppi

NatWest cc at mcol (ppi next)

welcome ppi

first response charges

 

IF I HAVE HELPED IN ANY WAY HIT THE SCALES IN BOTTOM LEFT CORNER THANK YOU ;)

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Hi Yoda and much the same as ALL clamants from CB/YB a BIG thankyou for your time and effort in the making of this programme which shows that the CB/YB are making a KNOWN profit out of these charges to which they have always denied and to give encouragement to claimants in respect of this.

Once again

MANY THANKS

George.

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Hey no problem. And these replies are just reminding me why I did it in the first place.

 

Caro, you've got to take a bit of the credit here too because if it wasn't for you spotting my little message in the first place, and referring me to Bankfodder, this would never have come about.

 

And by the way, for anyone who hasn't met Bankfodder, he's a lovely bloke. He's been there supporting me every step of the way.

 

Well, that's enough trumpet blowing for one day. Off to work we go.:D

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"Our lives begin to end the day we become silent about things that matter" - Martin Luther King Jr

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Thanks Yoda, you have no idea what that means to me. I did very little and I certainly did not put myself on the line as you did. This may sound silly but your reply has actually brought a tear to my eye.

 

I completely agree with you about BankFodder. I've met him a couple of times now, and he really is lovely and a gentleman in the true sense of the word.

 

I too am reminded why I spend so much time trying to help people who have fallen victim to all the banks, but none of them seem as bad as Yorkshire Bank, or any in the National Australia Group.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi Yoda

I echo everyones thanks , I have been around the YB forums for aaaaaaaages and this is by far one of the most important breakthroughs we have had against Yorkshire/Clydesdale .This info surely has helped against all the banks in the UK as undoubtably they all calculate their charges in a similar way.

 

Pardon the pun but .........may the force be with you:-|

 

We certainly know it is now with us;)

 

Glad it came from a fellow Yorkie too , you see Caro we dont all fly pigeons and walk whippets:razz:

 

Jules

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Jules,

 

What do you mean? I'm an avid pigeon fancier and after a long day down't pit I like nuthin more that a pint of tetleys, then a long walk wi't whippit.

 

Seriously though, I didn't realise at the beginning of this journey that my little bit of info could be so useful to so many. It was just what I did (I repeat DID) for a living. Never even realised that the banks were not allowed to profit from their charges.

 

Learn something new every day don't you.

"Our lives begin to end the day we become silent about things that matter" - Martin Luther King Jr

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Hi Yoda

 

Would just like to echo everyone else's sentiments if i may. Took a lot of balls to do what you did and you should be immensly proud of yourself. I guess you thought long and hard and questioned yourself a million times, but as i say, i for one think you have done nothing at all wrong and you should be very proud of yourself. Whatever line of career you have now chosen i really do hope that you have every success, you deserve nothing less.

 

Good luck

 

Oz

If you can read this, thank a teacher.

If you can read it in english thank a soldier.

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Great programme Yoda. As you should see from my signature I won all of my charges back from Barclays thanks to the excellent support from this site.

 

I have actually been in the Guildford branch of Barclays bank with my son. True to your report they tried to sell him an Additions account. He politely told them he was not interested.

 

Thank you for all your efforts.

Don't let the fatherless chillen get ya! :grin:

 

Barclays - settled in full £4799.38 ;)

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I have actually been in the Guildford branch of Barclays bank with my son. True to your report they tried to sell him an Additions account. He politely told them he was not interested.

 

.

 

god almighty unbelievable isnt it :o likewise today my barclays branch tried to get me to move my savings to difft account i said no ta! im withdrawing the whole lot next week! the look on her face was classic! :D

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like everyone else I would like to add my thanks to you for helping us,

 

I am glad you pointed out about the 9p charge as I was alerted to this when the camera showed it in the spread sheet, thank for clearing that point up

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Well done Yoda.clap.gifclap.gifclap.gifclap.gif

Please note: I give advice, in good faith, based on my reading and experience. Please satisfy yourself, that any advice given is accurate in content before acting upon it.

A to Z index

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html

 

...........................................................................

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Hi Yoda,

 

I too, thankyou. I was watching in awe throughout the whole of whistleblower, amazed that that all banks especially YB/CB have been making profits from their customers for years and not giving a stuff about plunging them more in debt!.

 

Again, THANKYOU!!!

 

 

Leanne x

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Yoda,

 

Thank you. I know that's not enough but I'm not articulate enough and I can't think how to say it any better!

 

Thank you more than you will ever know,

 

KA.

Prelim letter received by Barclays: 26/03/07

**************no reply***************

 

LBA received by Barclays: 10/04/07

**************no reply***************

 

N1 filed at court: 25/04/07

N1 received by Barclays: 04/05/07

Offer of £1,885.00: 04/05/07 (turned down)

Offer rejection received by B'clays: 08/05/07

Barclays Acknowledge Claim: 11/05/07

Barclays Defence Filed: 18/05/07

 

Directions Hearing Date Set: 06/08/07

Case Stayed Until Feb '08

 

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i eco the thoughts of many Yoda, if as has been stated many time that Barclays have made a massive 7 billian profit this year with 68% in banks charges it makes it all very scary indeed, the goverment than talk about national debt, it the bloody banks who are causing it in the first place. All i hope is like the rest of us we can reclaim what is rightfully ours be it personal or in my case business over charges and keep our heads above water working 24 /7 whilst they bask in our money, the rich get richer and the poor die trying .

 

hels

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I've realised from a couple of the posts here that it may not be totally clear who Yoda is. She is the Whistleblower from Yorkshire Bank not Barclays. The part of the programme about her revelations may have a more significant impact on banks charging as she revealed the true costs and was shown working on a spreadsheet used to calculate costs, although most of the programme was about Barclays and their appalling behaviour.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 3 weeks later...

nice to see a geordie in here for a change

"The only thing that interferes with my learning is my education." Albert Einstein

 

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Thanks Yoda, I was already claiming against Barclays but the Whistleblower programme gave me extra impetus.

 

 

:D

  • Barclays: WON!!! It took four months but was totally worth it!
  • Cabot: I'm still waiting for an enforcable agreement, more than a year after requesting it. Go on, Uncle Ken, take me to court if you dare. You know you want to!
  • Elephant.co.uk: VICTORY - they admitted there was no debt!
  • Ashbourne Management (gym membership): Finally got my default removed and out-of-court settlement; I'm not finished with them yet!

<--- If I've been helpful please remember the scales ;)

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god almighty unbelievable isnt it :o likewise today my barclays branch tried to get me to move my savings to difft account i said no ta! im withdrawing the whole lot next week! the look on her face was classic! :D

 

It's not just me that walked away from Barclays then:D (that's a whole other thread!!) .

 

Yoda, I caught the tail end of the whistlblower documentry and was blown away by your pretty selfless act. I can't remember if you did this before you left your job with YB or wether it cost you the job (probably wasn't worth having anyhoo;) ) but you you deserve all of the praise that you are getting on this thread.

 

If Karma is a real thing then, m'dear, you richly deserve all of the good things that will be coming your way.

 

Stay happy and stay safe.

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Reds, just to let you know, I had already left the bank when I did the Whistleblower piece.

 

Thank you for your sentiments. It is good to know that I may have helped a few people by doing what I did.

 

And thanks, I can feel the positive vibes already :D

"Our lives begin to end the day we become silent about things that matter" - Martin Luther King Jr

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