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    • Just like last time, Evri requested more time so they have another 2 weeks
    • Just an update, finance company rejected my complaint saying they've found damage but can't tell when it's from even though I've shown them how the front end is misaligned in the advert photos compared to another identical model car they're selling.  Dealership now want to charge me to get the car brought back to me but will only discuss over the phone which seems off. They're also saying no damaged was picked up by JLR main dealership before I purchased it but my local JLR dealerships till this day haven't mentioned the damage to me because they don't go into stuff like that for some reason lol  Ombudsman case is still open, not sure if I should leave the car with them or just pay to have it brought back.
    • Hi all, I get esa and pip,  I have £1200 in arrears that I owed my ex partner, I have been paying £100 per month to clear this debt that was setup by standing order, as I have complex needs I forgot about this standing order and have overpaid mainternance by around £4000, I told CSA I am happy for my ex partner to keep overpayment I do not wish to seek anything back, however they have declined to take of the sum of £1200 and are still saying I owe this to my ex partner. In my second question it was announced that pip would stop for mental health, I don't understand the link below Disability benefits system to be reviewed as PM outlines "moral mission" to reform welfare - GOV.UK WWW.GOV.UK The Prime Minister has outlined a package of sweeping reforms to put work at the heart of welfare and... Does this mean my money is going to stop? I have spoken to my key worker and I am already recieveing help from mental health team and complex needs team along with connections and mind, I just don't get what is going on.
    • No, i haven't had one for about 10+ years. I am thinking of just going to the court in person and pay at the counter
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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**** Natwest Contact Information ****


livelylad
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DEDICATED NUMBER FOR BANK CHARGES:-

08000154212

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS:

 

Click here and scroll down until you see the link - Online Form

 

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

 

Retail Regulatory Risk Edinburgh,

0131 626 1106

0131 523 4516

 

INTERNET BANKING WEBSITE:

 

Logon Here.

 

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE:

 

From 7th. October 2002

 

 

 

OTHER CONTACTS:

 

Card Services - fax number + Data Protection Act.

01702 278306

 

NatWest Customer Relations,

Freepost NAT12685,

Borehamwood,

Hertfordshire.

WD6 1BR

Edited by MARTIN3030
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  • 2 years later...

*** With thanks to DDWales for this information ***Am currently going through the reclaiming process (Prelim stage) with NatWest regarding a Mastercard. Having trawled through the stickies i noticed that the reply letter address is not in the stickies (apologies if i have missed it). It is similar to the Southend on Sea one posted by Bookworm but with one or two changes.

 

Mastercard (Credit Card)

 

The address is:

 

Cards Customer Services

Customer Contact Centre

PO Box 5747

Southend on Sea

SS1 9AJ

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  • 7 months later...

Update as at April 2010;

 

Current & Savings Accounts:

The Data Protection Manager, National Westminster Bank Plc, Retail Regulatory Risk, 2nd Floor, Business House B, PO Box 1000, Edinburgh EH12 1HQ.

Credit Cards:

The Data Protection Officer, National Westminster Bank Plc, Cards Customer Service, PO Box 5747, Southend-on-Sea, SS1 9AJ.

 

 

 

 

 

If its a web account then its their London HO address.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 2 years later...

UPDATED AND CHECKED NOVEMBER 2012 NATWEST SAR's

 

Joyce E Tudor Manager Subject Access Request Team

Ground Floor

Business House B

PO Box 1000

Edinburgh

EH12 1HQ

 

Telephone 0131 626 1669

Fax 0131 626 3051

 

Opening hours 9.00-5.00 Monday-Friday

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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PAYMENT PROTECTION CLAIMS

 

PPI Customer Concerns team

By Telephone 0800 015 0319

Lines are open Monday to Friday 8am – 5pm excluding public holidays.

Calls may be recorded and/or monitored for training purposes.

 

By Post

Complete the PPI Consumer Questionnaire (PDF 49KB) and send it to:

PPI Customer Concerns Team

Royal Bank of Scotland Group,

5th Floor,

Hardman Boulevard,

Manchester,

M3 3AQ

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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