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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Spoke to the RBS - I don't know what to do now!


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My letter outling the details of penalties, and giving 14 days notice before taking bank to court, was received by RBS on 23/03. I chased it up today to be told that it can take up to eight weeks for them to process and settle these compensation claims and when I mentioned 'courts', I was told quite bluntly to "go ahead"; so I did.

 

I later rang the RBS to tell them I'd calculated the charges, plus interest and it was greatly increased and I was very disappointed with the customer service and this woman, who was much nicer than the previous person I spoke to, told me that my claim is being dealt with as we speak and I should hear something withing 4-6 weeks!! Is this right? I told her that I've already put the claim through to the courts and she said I should cancel and wait because they are entitled to up to eight weeks processing time. What do you think?

 

Many thanks.

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I think people should stop ringing the banks and getting themselves confused.

 

The banks are only entitled to 28 days by virtue of the fact that theres a bit of court guidance that says it is reasonable to give them 28 days notice before filing a claim.

 

If they fail to respond to the prelim and lab letters then file at court, add Sec 69 interest if you haven't asked for contractual interest, also add your costs based on the fact that they have been unreasonable.

 

if they fail to respond to prelim and LBA with anything other than standard fob off letters then they are IMHO being unreasonable, if you don't think your time and effort is something you want to argue over when it comes to negotiating settlement you can always drop it.

 

JMHO

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Have to agree. The guide on this site is far more truthful than anything the bank is going to tell you. They said your charges were fair, so why should you believe them when they say you have to wait 8 weeks?

 

Incidentally, if you sent your LBA on 23/02 (I guess you mean feb?), then you are outside of your own deadline so you are right to have already filed your court claim.

 

Continue as you are, head over to the FAQ forum and the Guidance notes and get up to speed on filing your court claim.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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