Hi all

Have managed to find all my statements and calculated the charges.

I have seen a few people on here mention they have sent their Premlim letters direct to RBOS HQ in Edinburgh.

Is this correct or is it best to send to the branch?

If Head office can someone give me the correct address.

Thanks

benn1

benn1, i used the following address;

RBS Plc

Customer Relations

Freepost

Po Box 1727

Edinburgh

EH12 9JN.

You could use the branch, I'm sure they would redirect it for you. Don't forget to use recorded delivery though so you can trace it!

Good luck

Thanks Badmother.

Prelim letter sent off so will wait and see what happens

Hi, Benn1. Looks like we are at the same stage. I sent off my prelim yesterday to local branch as opposed to the Edinburgh address. From some stories it looks like it is being resolved at branch level quicker (probably because of volume of requests) and if not forwarded onto Customer Relations in Edinburgh. So shall see how it goes.

Will keep an eye and see how your doing.

Cheers

superward

Hi Benn1,

How you getting on? Any replies as of yet?

superward

Hi Superward

I have sent off my prelim to Cust Relations Dept in Edinburgh but have yet to receive an answer back.

They have until next Tuesday before I move to next stage.

Benn

Hi all

Today is the end of the initial 14 days from receipt of my Prelim letter.

Looks like the next stage is sending off the LBA.

Benn

Benn1,

Same stage as myself Benn1. No reply from them and 14 days is up today from when they received it. Preparing my LBA and doing some reading up before I send it.

Cheers,

superward

Hi all

Checked the mail again today and nothing so the LBA is printing out now ready for posting

Cheers T4FF for the letter, (royalties on way heheh)

Hopefully superward you are correct in saying they have backlogs due to lots of claims.

Good luck

benn

hi benn1,

any luck with replies? i still have no reply from RBS (5 weeks from the prelim letter ) but dangler8 who is on the same kind of timescale as you and i got an acknowledgement - so ours may be on the way too!

cheers,

superward

Hi guys/gals Yes I got a letter dated 5th saying that claim was under consideration, mind you I also e-mailed Sandy Watt and got a quick reply saying approx two weeks delay. This seems to be standard response at this stage. No harm in e-mailing her though. [email protected]

good luck ,keep you posted.

Hiya

I too got a letter today saying thanks for my letter re: claiming charges back.

it is being considered.

What is eveyone's views, as the second 14 days I beleive is almost/already up.

Do we go ahead with Money claim or wait for their response?

Good news benn1.

To be honest if I were in England and claiming less than the £5000 I would stick to the timescales in the letters and go ahead and file.

superward

Hi everyone.

Been away for little while with work so not had much chance to get on here.

Was collecting all my information etc ready for filing a claim this week when I received a letter today from RBOS offering to settle the claim in full for the total I requested. HOORAY

They have sent me sheet to sign and return accepting full and final settlement.

Should I be sending a letter back with this or just accept by signing their form?

Thanks