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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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d1 v abbey ***WON***


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yeah me too, i have also sent the aq and draft order directions to abbey today i was thinking of waiting till nearer the dead line to hand it too the court, to give the bank a bit more chance too offer me full payment b 4 futher court proceeding, do u think this is a good idea?

 

do u think i should attach the offer from abbey to the aq that i am giving to the court? and i have sent nothing to decline this offer too abbey , is this ok?, or do u think i should write to them i have actually declined?, i mean i am sure they will know what my decision is when they recieve my aq and draft order!

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yeah it does thanks nick, i wont be doin that then, i take it that means i cant mention that throughout the whole case, bit out ov order thats vital evidence that they are admiting defeat atleast by half! wot do u think on the rest of my passage?

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d1cky,

i was thinking of waiting till nearer the dead line to hand it too the court, to give the bank a bit more chance too offer me full payment b 4 futher court proceeding, do u think this is a good idea?
Good idea in theory, but no point with Abbey - they'll stick in their AQ just before the deadline.

 

or do u think i should write to them i have actually declined?
Yes (to Abbey). http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html

Regards, Mad Nick

Abbey £8370 settled 17 Apr 07

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oh damn, only just passed second thought after wot has jus bin written, i was using a different site to this first of all but they only went up to mcol bit, they didnt explain n e thing about wot u had to write or nothing so i tackled this 1 by my self, and in the poc i jus wrote a short very basic paragraph. this is wot i wrote:

 

i am claiming against abbey national plc, for unlawful bank charges 4 the sum of £364. i am also claiming 8% interest which adds up too £64.76 making a total claim of 428.76.

 

i didnt realise u had to go so deeply into the situation, can any body help me as to wot i should do now?

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d1cky, wot site were you using !!!! I've seen quite a few threads where a Bank's defence have highlighted the inadequacies of a POC and one where the Judge did the same. In the latter case, I seem to remember that the Judge gave the Claimant so many days to produce a sensible POC. If I've read your thread correctly, Abbey have defended but they haven't ripped into your POCs. Odd. But in that case I think that you've got the following options :

  • wait and see what the Judge does.
    • If he issues standard Directions and sets a Court date, you might get away with it because you can rectify the situation by arguing it properly in your Court bundle. Abbey won't want to enter Court, and Bob's your Uncle;
    • If, as I say, he spots the flimsy POC, you'll get directed to sort it out

OR

  • you could just submit an N244 amendment to your N1. Costs £35 though and I think there has to be a hearing to accept it.

If it was me ? I think I'd wait and see what the Judge says. But interested to hear other opinions. Regards, Mad Nick

Abbey £8370 settled 17 Apr 07

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thanks nick, i think ill wait to see if n e 1 else wants to add to that, i have untill wednesday to give my aq too the court so i supose i have a bit of time to weigh up my options, but i will get all ready incase i do need to amend. ta very grateful for ur thoughts!

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right i submitted my aq a wk ago now, the deadline was wednesdy, i also did a n244 and a new n 1 form! i also wrote an e-mail to abbey regecting thier offer of half, but give them another chance to settle in full, b 4 further interest was added i also said that if they did decide to settle now i wouldnt bother claiming for costs and/or compensation as i thought this might prompt them to settle now, but have heard nothing from them, i am going to withdraw the offer tomorrow and tell them that i will see them in court! does n e 1 know about claiming costs and/or compensation as i would now like to do this if possible?

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you claim for:

 

Time spent doing the bundle charged at £9.25 per hr (as admited by Inga the average bundle takes about 20hrs)

 

postage

 

stationary including the folders, ink paper

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  • 1 month later...

After a long wait I have received a letter today from court, which i quote, " TAKE NOTICE that the ALLOCATION HEARING/CASE MANGEMENT CONFERENCE will take place on" etc etc. does this mean im going to court to decide which track i will be allocated, if so y is this?

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  • 4 weeks later...

hi d1, initially, i had the same prob where abbey queried the amount i was claiming. Partly because half of the claim was estimated, however, once i reminded Abbey that they had not sent me the statements and that they had been aware of it, it worked out OK.

 

have you double checked all the figures? if all is fine then i wouldn't worry about it. Just turn up on the day. When it gets closer to the date, to calm some nerves, you can always ask the court if you can visit just to familiarise yourself.

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i havnt seen abbeys aq, i havnt dbl checked the charges , but i will do, my claim is only for less than £500 and im only claiming the 8% interest. y would this be desputed at a allocation hearing i thought this was solely for allocation!

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hi, in your case, i don't think it will be a problem but, best to be sure. as to the hearing, i'm surprised that some courts are still going for this since it should be clear by the amount you are claiming which tract it should be allocated to. But hey! maybe i'm missing something.

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ok, i have dbl dbl checked the amount and i have not made a mistake , i have also checked that that amount corrisponds to all letters i have wrote and any court documentation i have prcessed and it all looks good, so unless it is to do with the interest which comes to around £70 which i calculated using the cag interest calculator i really dont know y i am going to court for allocation!:confused: beats me:confused: !

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