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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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squirrel80 VS RBS


squirrel80
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I am seething as I write this. I closed my RBS student account 3 or 4 years ago after they repeatedly charged me for having 20pence in my account. As I was no longer using the account at the time and had moved I only discovered it after about £200 or more worth of default charges. I paid everything and closed the account. Since the increased publicity of reclaiming charges I decided to take them on. After my 1st letter of SAR requesting fully comprehensive data to my former branch I got a reply saying I needed to give them more info regarding when the account was opened and closed. I wrote back saying I was not sure but estimate between 2001 and 2003 also included a copy of my old statement. Today I received a whole bunch of statements EXCEPT for those towards the closure of my account which of course have all the default charges! There is no accompanying letter just a bunch of statements I don't really need. They're getting a letter from me, my God how many one pounds do I have to spend before I get relevant statements. :-x Can I just start claiming on estimation grounds?

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To add to Advoc8's response, I don't think it's advisable to estimate either. Firstly you would have to provide good proof as to how you came to your estimation and secondly, you would have to convince everyone you weren't making it up as you would have no proof. Imagine if your claim got to court - you would have to convince a judge, who doesn't know you that you are being genuine and not trying to pull a fast one. How would you do that? It would be very difficult and more advisable to concentrate on obtaining your statements.

 

I didn't get all my statements back from RBS straight away. I just sent them a letter saying you haven't given me the full amount, I require statements for these dates which you haven't sent. Please comply within 7 days or I will make an official complaint to the ICO and file a claim for non-disclosure.

 

Worked for me!

 

Link to the letter I sent

 

It's all delaying tactics - just be firm with them and show them you mean business and they will give you what you want.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Thanks T4FF, I have sent them another letter asking for a complete SAR. Testing my patience, I guess I just have to breathe in breathe out. It's comforting though to know I'm not the only one they're trying to put off in this way. I'll hang in there.

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